Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- Musical instruments
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Iberia Plus Centers
Hello! I want to ask about special luggage - my cello. I know that it's option to buy extra seat. Ho
- What do I do about declared value luggage?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Contact us
- Iberia Plus Centers
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Business Class
- How can I enjoy my Avios?
- Contact us
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Business Class
- Can you change the name on the tickets?
- Contact us
- How can I pay at Iberia.com?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- What is the Amex card?
- What is a codeshare flight?
- How can I enjoy my Avios?
- What is a codeshare flight?
- What is the Amex card?
- Contact us
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Iberia Plus Centers
- Contact us
- How can I get information on an open case?
- Contact us
- How many pieces/kilos of luggage can I check in?
- Recommendations for your checked baggage
- Baggage Tracing
- How can I get information on an open case?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Do you know your rights as a passenger?
- What is Best Price Guarantee?
- Suggestions, complaints or claims
- Do you know your rights as a passenger?
- Arrivals and departures
- How early should I arrive at the airport when I am going to travel?
- Baggage Tracing
- How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- Contact us
- Iberia Plus Centers
- What is the Card Verification Value (CVV)?
- I have not received confirmation of purchase (E-mail)
- Invoice request
- Shopping onboard
- Contact us
- Recommendations for your checked baggage
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Corporate responsibility at Iberia
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- I have lost my ticket (Duplicate)
- Who can I contact to recover an item left?
- Do I have to show my credit card at the airport?
- Can you change the name on the tickets?
- Contact us
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Do you know your rights as a passenger?
