Hello, how can I help you?
Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Can I take my medication along as hand luggage?
- What happens to medication and diet products under the liquid regulations?
- When and how can I use my COVID-19 voucher?
- Travel restrictions related to COVID 19
- What measures have been adopted as a result of Covid-19?
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Where is baggage reclaim in Madrid's terminal 4?
- Ticket cancellation and refund in the event of death
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- What is a codeshare flight?
- How can I enjoy my Avios?
- What is the Amex card?
- Can you change the name on the tickets?
- Can I cancel my ticket and obtain a refund?
- Can I make a reservation/purchase in exchange for my Avios?
- How can I enjoy my Avios?
- What processes can I perform through “Manage your booking?”
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Offers, promotions and contests
- Contact us
- Hotels offers in Iberia.com
- How many pieces/kilos of luggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do I have to show my credit card at the airport?
- What do I do if my Iberia Plus card goes missing or is stolen?
- How many pieces/kilos of luggage can I check in?
- How much liquid can I carry?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- How do I ask for reimbursement of the amount paid for early seat booking?
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- What are the Iberia Icon and Iberia Max cards?
- How can I enjoy my Avios?
- Advance information about passengers
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I pay at Iberia.com?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- How can I enjoy my Avios?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Do you know your rights as a passenger?
- Offers, promotions and contests
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- I confirm my booking
- Arrivals and departures
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Can I travel with pets?
- Brachycephalic animals
- What measures have been adopted as a result of Covid-19?
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
