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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- I confirm my booking
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- I have not received confirmation of purchase (E-mail)
- Contact us
- How can I upgrade to the class above the one booked in exchange for my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- How many pieces/kilos of luggage can I check in?
- What does baggage allowance mean?
- What can I take in my hand luggage?
- Where can I check my Avios balance?
- What are Avios and how can I get them?
- How can I enjoy my Avios?
- What is a codeshare flight?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- What is the Amex card?
- Search Iberia Plus partners
- How can I enjoy my Avios?
- What are Avios and how can I get them?
- Where can I check my Avios balance?
- Can I buy, give away or transfer Avios?
- Is it possible for another person to use my Avios?
- What do I do if my Iberia Plus card goes missing or is stolen?
- Iberia Plus Centers
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- How can I access my Iberia Plus personal space?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- How far in advance can I buy at Iberia.com?
- How can I pay at Iberia.com?
- Lost luggage and other items sale
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Dangerous baggage - Lithium batteries
- How can I enjoy my Avios?
- Can I use my Avios to buy a ticket for my baby?
- Contact us
- Oneworld timetable
- What is a codeshare flight?
- What benefits do I get with oneworld as an Iberia Plus cardholder?
- Can I travel with pets?
- Can you change the name on the tickets?
- The status of my ticket is shown as "Unable to check-in" Why?
- Can I cancel my ticket and obtain a refund?
- Contact us
- What can I take in my hand luggage?
- What happens to medication and diet products under the liquid regulations?
- Other security measures applicable under the hand luggage regulations
- How can I enjoy my Avios?
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- What does baggage allowance mean?
- How many pieces/kilos of luggage can I check in?
- Baggage allowance for members of the Iberia Plus card
- Do you know your rights as a passenger?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- What processes can I perform through “Manage your booking?”
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- Can I cancel my ticket and obtain a refund?
- I confirm my booking
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- Iberia Destinations: travel inspiration
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- Why can't I check in online?
- What can I take in my hand luggage?
- Suggestions, complaints or claims
- What is a codeshare flight?
- How can I enjoy my Avios?
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- How can I get information on an open case?
- What is the Card Verification Value (CVV)?
- How many pieces/kilos of luggage can I check in?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I make a group booking?
