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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What can I take in my hand luggage?
  • How can I enjoy my Avios?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • When does my Iberia Plus card expire?
  • How does the Iberia Plus card work?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • I have more than one Iberia Plus account. Can I merge them?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Plus Centers
  • Where can I check my Avios balance?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Types of fares
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • What is the Amex card?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Luggage check-in on flights with stopovers or connections
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • VIP services at the airport
  • Can we purchase liquids at the airports and/or on-board purchases?
  • Arrivals and departures
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Barcelona airport
  • How soon can a mother and newborn baby travel with Iberia?
  • Can I travel when I'm pregnant?
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • How does the Iberia Plus card work?
  • I've detected a double charge after purchasing the flight ticket, what should I do?