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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Offers, promotions and contests
- How can I enjoy my Avios?
- Contact us
- Baggage Tracing
- Where is baggage reclaim in Madrid's terminal 4?
- Do you know your rights as a passenger?
- How many pieces/kilos of luggage can I check in?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Contact us
- Can I travel with pets?
- Contact us
- Brachycephalic animals
- Offers, promotions and contests
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Travelling more comfortably
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Can you change the name on the tickets?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Do you know your rights as a passenger?
- I confirm my booking
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- Can I pay for an early seat booking using my Avios?
- I do not wish to receive commercial information through my e-mail
- I have not received confirmation of purchase (E-mail)
- How can I subscribe to the e-newsletters or update my information and preferences?
- Contact us
- Advance information about passengers
- What are the requirements for a child travelling alone?
- How soon can a mother and newborn baby travel with Iberia?
- Can one adult travel with two babies?
- What are the Iberia Sendo and Iberia Max cards?
- How can I pay at Iberia.com?
- What is PayPal?
- When will the charge be made to my card used for pay?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- I have lost my ticket (Duplicate)
- Can I change my seat booked in advance?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- How many pieces/kilos of luggage can I check in?
- Baggage Tracing
- Recommendations for your checked baggage
- How do I request proof of having flown, been delayed or having my flight cancelled?
- How can I enjoy my Avios?
- Who can I contact to recover an item left?
- How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
- Advance information about passengers
- Contact us
- The status of my ticket is shown as "Unable to check-in" Why?
- What is a codeshare flight?
- How can I enjoy my Avios?
- What is the Amex card?
- Contact us
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Can I cancel my ticket and obtain a refund?
- What can I take in my hand luggage?
- Can I book a seat in advance?
- Seats on board
- Can a seat be booked near the emergency exit?
- Can I see a seat map on the plane to choose and book my place?
- Do I have to show my credit card at the airport?
- I have not received confirmation of purchase (E-mail)
- Can I cancel my ticket and obtain a refund?
- How early should I arrive at the airport when I am going to travel?
- Who can I contact to recover an item left?
- I have lost my ticket (Duplicate)
