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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Can I travel with pets?
- Brachycephalic animals
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- What happens to medication and diet products under the liquid regulations?
- Other security measures applicable under the hand luggage regulations
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- What can I take in my hand luggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- I have not received confirmation of purchase (E-mail)
- How many pieces/kilos of luggage can I check in?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Is a discount available for large families?
- Rules for entering in EEUU without VISA
- Large passengers
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Who can I contact to recover an item left?
- The mobile boarding card
- Rules for entering in EEUU without VISA
- Can I use my mobile phone or any other electronic device in the aircraft?
- Contact us
- Gastronomy
- Can I take my baby's food on board?
- How early should I arrive at the airport when I am going to travel?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- How do I ask for reimbursement of the amount paid for early seat booking?
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Can I pay for an early seat booking using my Avios?
- Contact us
- Can I use my Avios to buy a ticket for my baby?
- Can I buy, give away or transfer Avios?
- What are Avios and how can I get them?
- How can I enjoy my Avios?
- What are Avios and how can I get them?
- How can I enjoy my Avios?
- Contact us
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- What is the Amex card?
- Can I buy, give away or transfer Avios?
- What is a codeshare flight?
- What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- What happens to medication and diet products under the liquid regulations?
- Other security measures applicable under the hand luggage regulations
- What can I take in my hand luggage?
- What processes can I perform through “Manage your booking?”
- I have not received confirmation of purchase (E-mail)
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- What can I take in my hand luggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- How many pieces/kilos of luggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- Contact us
- Offers, promotions and contests
- Arrivals and departures
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- How early should I arrive at the airport when I am going to travel?
- How many pieces/kilos of luggage can I check in?
- Contact us
