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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What substances do the liquid regulations cover?
  • What kind of articles does the term "similar consistency" cover?
  • For which flights are the liquid regulations applicable?
  • How much liquid can I carry?
  • Can I take liquids in my hand baggage?
  • Can I travel with pets?
  • Brachycephalic animals
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I buy a ticket for a return on any day?
  • How far in advance can I buy at Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Why can't I check in online?
  • How can I get information on an open case?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I make a group booking?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • Who can I contact to recover an item left?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • How can I get information on an open case?
  • Lost luggage and other items sale
  • Do you know your rights as a passenger?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Luggage check-in on flights with stopovers or connections
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Do you know your rights as a passenger?
  • What is the Amex card?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Contact us
  • Iberia Plus Centers
  • How do I travel with a guide dog or an emotional support animal?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Arrivals and departures
  • Contact us
  • Iberia Plus Centers
  • Can I see a seat map on the plane to choose and book my place?
  • How do I travel with a guide dog or an emotional support animal?
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can the ticket prices vary according to age? prices
  • What are the requirements for a child travelling alone?
  • What processes can I perform through “Manage your booking?”
  • Do I have to type in the obligatory details every time I make a new reservation?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?