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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Multiple journeys
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How do I travel with a guide dog or an emotional support animal?
  • What are Elite Points?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • When does the resident discount apply?
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is the Amex card?
  • Can I travel with pets?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Types of fares
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Can you change the name on the tickets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Can I travel when I'm pregnant?
  • Can you change the name on the tickets?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Rules for entering in EEUU without VISA
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Where can I check my Avios balance?
  • How many pieces/kilos of luggage can I check in?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)