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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I travel with pets?
  • Brachycephalic animals
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Is a discount available for large families?
  • Rules for entering in EEUU without VISA
  • Large passengers
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Who can I contact to recover an item left?
  • The mobile boarding card
  • Rules for entering in EEUU without VISA
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Contact us
  • Gastronomy
  • Can I take my baby's food on board?
  • How early should I arrive at the airport when I am going to travel?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Can I pay for an early seat booking using my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I buy, give away or transfer Avios?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • What can I take in my hand luggage?
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Contact us
  • Offers, promotions and contests
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?