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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Offers, promotions and contests
  • Baggage Tracing
  • Where is baggage reclaim in Madrid's terminal 4?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • Can I travel with pets?
  • Contact us
  • Brachycephalic animals
  • Offers, promotions and contests
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Travelling more comfortably
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • I do not wish to receive commercial information through my e-mail
  • I have not received confirmation of purchase (E-mail)
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Contact us
  • Advance information about passengers
  • What are the requirements for a child travelling alone?
  • How soon can a mother and newborn baby travel with Iberia?
  • Can one adult travel with two babies?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I pay at Iberia.com?
  • What is PayPal?
  • When will the charge be made to my card used for pay?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • Can I change my seat booked in advance?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Recommendations for your checked baggage
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • Who can I contact to recover an item left?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Advance information about passengers
  • Contact us
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • What can I take in my hand luggage?
  • Can I book a seat in advance?
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • Can I see a seat map on the plane to choose and book my place?
  • Do I have to show my credit card at the airport?
  • I have not received confirmation of purchase (E-mail)
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)