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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Musical instruments
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Iberia Plus Centers
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Business Class
  • How can I enjoy my Avios?
  • Contact us
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Business Class
  • Can you change the name on the tickets?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • What is the Amex card?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Iberia Plus Centers
  • Contact us
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • Baggage Tracing
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What is Best Price Guarantee?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Contact us
  • Iberia Plus Centers
  • What is the Card Verification Value (CVV)?
  • I have not received confirmation of purchase (E-mail)
  • Invoice request
  • Shopping onboard
  • Contact us
  • Recommendations for your checked baggage
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Corporate responsibility at Iberia
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • Who can I contact to recover an item left?
  • Do I have to show my credit card at the airport?
  • Can you change the name on the tickets?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?