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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I choose the currency for seeing ticket prices?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age? prices
  • How many pieces/kilos of luggage can I check in?
  • Can I travel when I'm pregnant?
  • Can I use my Avios to buy a ticket for my baby?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I access my Iberia Plus personal space?
  • Iberia Plus Centers
  • How early should I arrive at the airport when I am going to travel?
  • What are the requirements for a child travelling alone?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Can one adult travel with two babies?
  • How soon can a mother and newborn baby travel with Iberia?
  • What are the requirements for a child travelling alone?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I pay for an early seat booking using my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • What is the Amex card?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration