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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Baggage Tracing
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- What processes can I perform through “Manage your booking?”
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- Arrivals and departures
- I confirm my booking
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- I have not received confirmation of purchase (E-mail)
- Who can I contact to recover an item left?
- Can I cancel my ticket and obtain a refund?
- How early should I arrive at the airport when I am going to travel?
- Do you know your rights as a passenger?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- Can I choose the currency for seeing ticket prices?
- Contact us
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Types of fares
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Do you know your rights as a passenger?
- Offers, promotions and contests
- How many pieces/kilos of luggage can I check in?
- Can the ticket prices vary according to age? prices
- How many pieces/kilos of luggage can I check in?
- Can I travel when I'm pregnant?
- Can I use my Avios to buy a ticket for my baby?
- What do I do if my Iberia Plus card goes missing or is stolen?
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- How can I access my Iberia Plus personal space?
- Iberia Plus Centers
- How early should I arrive at the airport when I am going to travel?
- What are the requirements for a child travelling alone?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can I cancel my ticket and obtain a refund?
- Seats on board
- Can I see a seat map on the plane to choose and book my place?
- Where do I check in for my flight inTerminal 4 of Madrid?
- Can one adult travel with two babies?
- How soon can a mother and newborn baby travel with Iberia?
- What are the requirements for a child travelling alone?
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- Baggage Tracing
- How many pieces/kilos of luggage can I check in?
- How can I enjoy my Avios?
- What are Avios and how can I get them?
- Can I use my Avios to buy a ticket for my baby?
- Can I pay for an early seat booking using my Avios?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- What processes can I perform through “Manage your booking?”
- I confirm my booking
- I have not received confirmation of purchase (E-mail)
- Baggage Tracing
- Do you know your rights as a passenger?
- How can I buy a ticket for a return on any day?
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
- What is the Amex card?
- How many pieces/kilos of luggage can I check in?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
