Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • Oneworld timetable
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Why can't I check in online?
  • How do I travel with a guide dog or an emotional support animal?
  • Can I travel when I'm pregnant?
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I pay at Iberia.com?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Contact us
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • Types of fares
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration