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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What can I take in my hand luggage?
- How can I enjoy my Avios?
- How does the Iberia Plus card work?
- What is Iberia Plus?
- When does my Iberia Plus card expire?
- How does the Iberia Plus card work?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- Arrivals and departures
- I have more than one Iberia Plus account. Can I merge them?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- How many pieces/kilos of luggage can I check in?
- Iberia Plus Centers
- Where can I check my Avios balance?
- Can I book a seat in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can I change my seat booked in advance?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- Types of fares
- Can I cancel my ticket and obtain a refund?
Hello! I have an electronic ticket and there is a mistake in my surname. How I can correct it before
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- What are Avios and how can I get them?
- How can I enjoy my Avios?
- Can I buy, give away or transfer Avios?
- Can I use my Avios to buy a ticket for my baby?
- What is the Amex card?
- What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
- What processes can I perform through “Manage your booking?”
- How can I enjoy my Avios?
- Luggage check-in on flights with stopovers or connections
- Can I cancel my ticket and obtain a refund?
- How many pieces/kilos of luggage can I check in?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- VIP services at the airport
- Can we purchase liquids at the airports and/or on-board purchases?
- Arrivals and departures
- Can I travel with pets?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- I have lost my ticket (Duplicate)
- What can I take in my hand luggage?
- How many pieces/kilos of luggage can I check in?
- Barcelona airport
- How soon can a mother and newborn baby travel with Iberia?
- Can I travel when I'm pregnant?
- What is understood by a minor?
- Can the ticket prices vary according to age? prices
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- I have not received confirmation of purchase (E-mail)
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- The status of my ticket is shown as "Unable to check-in" Why?
- Why can't I check in online?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Do you know your rights as a passenger?
- Suggestions, complaints or claims
- How does the Iberia Plus card work?
- I've detected a double charge after purchasing the flight ticket, what should I do?
