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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Can you change the name on the tickets?
  • Large passengers
  • Musical instruments
  • Is it possible for another person to use my Avios?
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • Can I make a reservation without being registered at Iberia.com?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can you change the name on the tickets?
  • VIP services at the airport
  • Do you know your rights as a passenger?
  • Suggestions, complaints or claims
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Rules for entering in EEUU without VISA
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Business Class
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I enjoy my Avios?
  • How can I access my Iberia Plus personal space?
  • How many pieces/kilos of luggage can I check in?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?