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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • When and how can I use my COVID-19 voucher?
  • Travel restrictions related to COVID 19
  • What measures have been adopted as a result of Covid-19?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I enjoy my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Offers, promotions and contests
  • Hotels offers in Iberia.com
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I enjoy my Avios?
  • Advance information about passengers
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I pay at Iberia.com?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I enjoy my Avios?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I confirm my booking
  • Arrivals and departures
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I travel with pets?
  • Brachycephalic animals
  • What measures have been adopted as a result of Covid-19?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death