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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Other security measures applicable under the hand luggage regulations
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • How many pieces/kilos of luggage can I check in?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Rules for entering in EEUU without VISA
  • Advance information about passengers
  • Passengers with origin/destination USA: What is the Blue lane?
  • Arrivals and departures
  • How can I enjoy my Avios?
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Contact us
  • How can I make a group booking?
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How can I transport my sports equipment?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Oneworld timetable
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I travel with pets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Suggestions, complaints or claims
  • Iberia Plus Centers
  • Contact us
  • Iberia Plus Centers
  • Who can I contact to recover an item left?
  • What can I take in my hand luggage?
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration