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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I see a seat map on the plane to choose and book my place?
  • Offers, promotions and contests
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • Baggage Tracing
  • Contact us
  • Contact us
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • I confirm my booking
  • Can I see a seat map on the plane to choose and book my place?
  • How can I make a group booking?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Special requirements for travelling in emergency seats
  • Contact us
  • Can you change the name on the tickets?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • Baggage Tracing
  • Contact us
  • Iberia Plus Centers
  • What processes can I perform through “Manage your booking?”
  • Who can I contact to recover an item left?
  • Iberia Plus Centers
  • How can I enjoy my Avios?
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • How does the Iberia Plus card work?
  • How many pieces/kilos of luggage can I check in?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the Iberia Plus card work?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Oneworld timetable
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Where can I check my Avios balance?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is the Amex card?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I enjoy my Avios?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What can I take in my hand luggage?
  • What is understood by a minor?
  • Can the ticket prices vary according to age?
  • Can I make a reservation without being registered at Iberia.com?
  • Can one adult travel with two babies?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How much liquid can I carry?
  • What do I do about declared value luggage?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?