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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Lost luggage and other items sale
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • What items are considered hazardous?
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I have not received confirmation of purchase (E-mail)
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • How can I access my Iberia Plus personal space?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What substances do the liquid regulations cover?
  • Contact us
  • Iberia Plus Centers
  • Can I make a reservation/purchase in exchange for my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I cancel my ticket and obtain a refund?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Ticket cancellation and refund in the event of death
  • When does the resident discount apply?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • How does the Iberia Plus card work?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Contact us