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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I enjoy my Avios?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I have not received confirmation of purchase (E-mail)
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • Can I make a reservation/purchase in exchange for my Avios?
  • I confirm my booking
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Types of fares
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Iberia Plus Centers
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Rules for entering in EEUU without VISA
  • How does the de-icing equipment work?
  • Arrivals and departures
  • Offers, promotions and contests
  • Contact us
  • Iberia Plus Centers
  • Tourist Class
  • Gastronomy
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I enjoy my Avios?
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What processes can I perform through “Manage your booking?”
  • How can I pay at Iberia.com?
  • Contact us
  • Iberia Plus Centers
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Contact us
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Contact us
  • Can you change the name on the tickets?
  • Contact us
  • Can you change the name on the tickets?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Rules for entering in EEUU without VISA
  • How far in advance can I buy at Iberia.com?
  • Can I safely buy a ticket online?
  • Shopping onboard
  • Do you know your rights as a passenger?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I make a reservation without being registered at Iberia.com?
  • Offers, promotions and contests
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How early should I arrive at the airport when I am going to travel?
  • What can I take in my hand luggage?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Which items with batteries can I carry?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Large passengers
  • Can a seat be booked near the emergency exit?