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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Baggage allowance for members of the Iberia Plus card
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What do I need to sign up in Iberia Plus?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Air Shuttle
  • What are the requirements for a child travelling alone?
  • Where can I check my Avios balance?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I travel when I'm pregnant?
  • Contact us
  • Iberia Plus Centers
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • What is the Card Verification Value (CVV)?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Where is baggage reclaim in Madrid's terminal 4?
  • Can I cancel my ticket and obtain a refund?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Corporate responsibility at Iberia
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • Baggage allowance for members of the Iberia Plus card
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is Iberia Plus?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • Can I choose the currency for seeing ticket prices?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Oneworld timetable
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • When will the charge be made to my card used for pay?