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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Offers, promotions and contests
  • Discount vouchers
  • How can I buy a ticket for a return on any day?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Arrivals and departures
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • Can I cancel my ticket and obtain a refund?
  • Can I pay for an early seat booking using my Avios?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I pay at Iberia.com?
  • Offers, promotions and contests
  • What do I do if I find I'm missing some Avios in my account?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • Can I buy, give away or transfer Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Contact us
  • Can I book a seat in advance?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • Can I travel with pets?
  • How do I travel with a guide dog or an emotional support animal?
  • Brachycephalic animals
  • Are there any rules or regulations for transporting pets?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • Contact us
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Contact us
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How soon can a mother and newborn baby travel with Iberia?
  • Can the ticket prices vary according to age?
  • What are the requirements for a child travelling alone?
  • What is the Amex card?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is a codeshare flight?
  • Musical instruments
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can you change the name on the tickets?
  • VIP services at the airport
  • What are Elite Points?
  • How can I enjoy my Avios?
  • How far in advance can I buy at Iberia.com?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Air Shuttle
  • What processes can I perform through “Manage your booking?”
  • How to get between Madrid terminals T1, T2, T3, T4 and T4S?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Can you change the name on the tickets?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • How many pieces/kilos of luggage can I check in?