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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Madrid Airport
  • Who can I contact to recover an item left?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Oneworld timetable
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Business Class
  • Business Club
  • What's the difference between Business Class and reduced Business Class?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Offers, promotions and contests
  • Advance information about passengers
  • Iberia Destinations: travel inspiration
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Who can I contact to recover an item left?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Destinations: travel inspiration
  • Types of fares
  • Arrivals and departures
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Barcelona airport
  • Arrivals and departures
  • Offers, promotions and contests
  • What are the requirements for a child travelling alone?
  • Contact us
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I enjoy my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • Can I make a reservation without being registered at Iberia.com?
  • How can I access my Iberia Plus personal space?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What do I need to sign up in Iberia Plus?
  • How many pieces/kilos of luggage can I check in?
  • What do I need to sign up in Iberia Plus?
  • When does my Iberia Plus card expire?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the Iberia Plus card work?