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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What is the boarding procedure?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Other security measures applicable under the hand luggage regulations
  • How does the Iberia Plus card work?
  • How can I enjoy my Avios?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • I confirm my booking
  • How long is a ticket valid for?
  • Types of fares
  • What is a Bus & Fly ticket and where can I get one?
  • Musical instruments
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Contact us
  • Iberia Plus Centers
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • Can I buy, give away or transfer Avios?
  • I confirm my booking
  • Invoice request
  • I have not received confirmation of purchase (E-mail)
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Types of fares
  • Arrivals and departures
  • Invoice request
  • Can I pay for an early seat booking using my Avios?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can I travel with pets?
  • Are there any rules or regulations for transporting pets?
  • Lost luggage and other items sale
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I travel with pets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Types of fares
  • When does my Iberia Plus card expire?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures