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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Can the ticket prices vary according to age? prices
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • Iberia Plus Centers
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Do I have to type in the obligatory details every time I make a new reservation?
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How does the Iberia Plus card work?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Search Iberia Plus partners
  • How can I enjoy my Avios?
  • Suggestions, complaints or claims
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Types of fares
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • How can I enjoy my Avios?
  • Iberia Plus Centers
  • Can you change the name on the tickets?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • What are Avios and how can I get them?
  • Can I choose the currency for seeing ticket prices?