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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • How can I get information on an open case?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • How can I check the size of my hand baggage?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • How can I get information on an open case?
  • Baggage Tracing
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Entertainment on board
  • Can I change my seat booked in advance?
  • Iberia Plus Centers
  • Contact us
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • VIP services at the airport
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Large passengers
  • How many pieces/kilos of luggage can I check in?
  • Advance information about passengers
  • What is a FREMEC card and how can I apply for one?
  • Do you know your rights as a passenger?
  • Why should I join the Iberia Plus program?
  • What do I need to sign up in Iberia Plus?
  • How many pieces/kilos of luggage can I check in?
  • How can I transport my sports equipment?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Contact us
  • Iberia Plus Centers
  • I have not received confirmation of purchase (E-mail)
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • Oneworld timetable
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Offers, promotions and contests
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?