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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I pay for an early seat booking using my Avios?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Can I see a seat map on the plane to choose and book my place?
  • Oneworld timetable
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • Advance information about passengers
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Advance information about passengers
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • Who can I contact to recover an item left?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • Who can I contact to recover an item left?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How many pieces/kilos of luggage can I check in?
  • What substances do the liquid regulations cover?
  • For which flights are the liquid regulations applicable?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What is a Bus & Fly ticket and where can I get one?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • Suggestions, complaints or claims
  • How can I get information on an open case?
  • How can I transport my sports equipment?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What happens to medication and diet products under the liquid regulations?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Can I make a reservation without being registered at Iberia.com?
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Contact us
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Who can I contact to recover an item left?
  • Iberia Plus Centers
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I enjoy my Avios?
  • How early should I arrive at the airport when I am going to travel?
  • Lost luggage and other items sale
  • How can I upgrade to Business Class? (Upgrading)
  • Business Class
  • Business Club
  • How early should I arrive at the airport when I am going to travel?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures