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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • Contact us
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • I confirm my booking
  • Can you change the name on the tickets?
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Rules for entering in EEUU without VISA
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Arrivals and departures
  • Search Iberia Plus partners
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • I confirm my booking
  • What is Best Price Guarantee?
  • Can I travel with pets?
  • Brachycephalic animals
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • I confirm my booking
  • Entertainment on board
  • Seats on board
  • Business Class
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Types of fares
  • Can I travel with pets?
  • Brachycephalic animals
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I travel with pets?
  • Brachycephalic animals
  • What can I take in my hand luggage?
  • What items are considered hazardous?
  • Other security measures applicable under the hand luggage regulations
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Luggage check-in on flights with stopovers or connections
  • How many pieces/kilos of luggage can I check in?