Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • I confirm my booking
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Arrivals and departures
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I have not received confirmation of purchase (E-mail)
  • Stopover, Hola Madrid
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Madrid Airport
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • What are Elite Points?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Can you change the name on the tickets?
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • When and how can I use my COVID-19 voucher?
  • Can I buy, give away or transfer Avios?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • What are Avios and how can I get them?
  • Do I have to show my credit card at the airport?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Contact us
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Can I travel with pets?
  • Brachycephalic animals
  • Is it possible to travel with a minor in different cabins (business/tourist)?
  • What can I take in my hand luggage?
  • When and how can I use my COVID-19 voucher?
  • When and how can I use my COVID-19 voucher?