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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • What is a codeshare flight?
  • What is the Amex card?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I travel with pets?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • Offers, promotions and contests
  • Can I travel with pets?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I pay at Iberia.com?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Last-minute information about our flights
  • Can I take my baby's food on board?
  • What is understood by a minor?
  • What are the requirements for a child travelling alone?
  • Gastronomy
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • Can I buy, give away or transfer Avios?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How can I access my Iberia Plus personal space?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • What can I take in my hand luggage?
  • Tourist Class
  • Iberia Plus Centers
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Iberia Plus Centers
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the Iberia Plus card work?
  • How can I enjoy my Avios?
  • How can I pay at Iberia.com?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • What processes can I perform through “Manage your booking?”
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • What are Elite Points?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?