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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Will I be able to connect my laptop to a power supply onboard the aircraft?
  • I have not received confirmation of purchase (E-mail)
  • How many pieces/kilos of luggage can I check in?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I choose the currency for seeing ticket prices?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What is Best Price Guarantee?
  • Can I buy, give away or transfer Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What is the boarding procedure?
  • How do I download my Iberia Plus card to my mobile?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • What are Elite Points?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How does the Iberia Plus card work?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How much liquid can I carry?
  • What items are considered hazardous?
  • How many pieces/kilos of luggage can I check in?
  • Can one adult travel with two babies?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Business Class
  • Business Club
  • How many pieces/kilos of luggage can I check in?
  • What's the difference between Business Class and reduced Business Class?
  • What processes can I perform through “Manage your booking?”
  • Travelling more comfortably
  • How can I enjoy my Avios?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I choose the currency for seeing ticket prices?
  • Offers, promotions and contests
  • What are Elite Points?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I make a reservation without being registered at Iberia.com?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can I safely buy a ticket online?
  • Contact us
  • Can you change the name on the tickets?
  • Rules for entering in EEUU without VISA
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Plus Centers
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Contact us