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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • Can I cancel my ticket and obtain a refund?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How can I transport my sports equipment?
  • How can I check the size of my hand baggage?
  • What is understood by a minor?
  • What are the requirements for a child travelling alone?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Oneworld timetable
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I pay at Iberia.com?
  • What is the Card Verification Value (CVV)?
  • When does my Iberia Plus card expire?
  • Baggage Tracing
  • How can I get information on an open case?
  • Recommendations for your checked baggage
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Baggage Tracing
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Can I fly with a plaster cast?
  • Can you change the name on the tickets?
  • Offers, promotions and contests
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I upgrade to Business Class? (Upgrading)
  • Types of fares
  • What is the blue fare and how can I book it?
  • Arrivals and departures
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What are Elite Points?