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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I pay for an early seat booking using my Avios?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Baggage Tracing
  • Recommendations for your checked baggage
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Who can I contact to recover an item left?
  • I confirm my booking
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Baggage Tracing
  • Travelling more comfortably
  • What are the requirements for a child travelling alone?
  • Contact us
  • Iberia Plus Centers
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Can you change the name on the tickets?
  • Advance information about passengers
  • How many pieces/kilos of luggage can I check in?
  • Search Iberia Plus partners
  • How many pieces/kilos of luggage can I check in?
  • What happens to medication and diet products under the liquid regulations?
  • Can I take my medication along as hand luggage?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • Where can I check my Avios balance?
  • I have more than one Iberia Plus account. Can I merge them?
  • Iberia Plus Centers
  • What is the Amex card?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is a codeshare flight?
  • Rules for entering in EEUU without VISA
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Can one adult travel with two babies?
  • What are the requirements for a child travelling alone?
  • Can the ticket prices vary according to age? prices
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?