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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • Baggage Tracing
  • Suggestions, complaints or claims
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Contact us
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Why can't I check in online?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • What is a codeshare flight?
  • What is the Amex card?
  • How can I enjoy my Avios?
  • Can I buy, give away or transfer Avios?
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • How can I enjoy my Avios?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is the Amex card?
  • Contact us
  • Rules for entering in EEUU without VISA
  • How can I enjoy my Avios?
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • Barcelona airport
  • How early should I arrive at the airport when I am going to travel?
  • Contact us
  • Iberia Plus Centers
  • How early should I arrive at the airport when I am going to travel?
  • Gastronomy
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Search Iberia Plus partners
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Contact us
  • Offers, promotions and contests
  • Offers, promotions and contests
  • Is a discount available for large families?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • When does the resident discount apply?
  • Why is it that such different fares can apply on a single flight? What factors are responsible?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I travel with pets?
  • Brachycephalic animals
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • Can one adult travel with two babies?
  • Can I make a reservation without being registered at Iberia.com?
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • What is the Amex card?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can you change the name on the tickets?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Tourist Class
  • Will I be able to connect my laptop to a power supply onboard the aircraft?
  • Contact us
  • Can I book a seat in advance?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • Oneworld timetable
  • Who can I contact to recover an item left?
  • Why can't I check in online?