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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Who can I contact to recover an item left?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Arrivals and departures
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How many pieces/kilos of luggage can I check in?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I change my seat booked in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • What processes can I perform through “Manage your booking?”
  • I confirm my booking
  • What happens with on-board purchases regarding the liquid regulations?
  • How can I pay at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • How far in advance can I buy at Iberia.com?
  • When does my Iberia Plus card expire?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Is it possible for another person to use my Avios?
  • What processes can I perform through “Manage your booking?”
  • Who can I contact to recover an item left?
  • How can I check the size of my hand baggage?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • I have not received confirmation of purchase (E-mail)
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I confirm my booking
  • Can I make a reservation/purchase in exchange for my Avios?
  • Offers, promotions and contests
  • I confirm my booking
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • How can I buy a ticket for a person that lives in another city?
  • If I'm already a member of the Iberia Plus program , can I make a reservation for another person from my "Iberia Plus Personal area"?
  • Where are the Iberia offices in Terminal 4 of Madrid?
  • Contact us
  • Iberia Plus Centers
  • What should I do if I notice that some of the Avios of the associate non-airline companies have not been added to my account?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Can I pay for an early seat booking using my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I see a seat map on the plane to choose and book my place?
  • Entertainment on board
  • Can I book a seat in advance?