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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Do my Avios expire?
  • Can I book a seat in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Can I change my seat booked in advance?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • How many pieces/kilos of luggage can I check in?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How can I enjoy my Avios?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What are Avios and how can I get them?
  • How many pieces/kilos of luggage can I check in?
  • What substances do the liquid regulations cover?
  • For which countries are the liquid regulations applicable?
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What are Avios and how can I get them?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Recommendations for your checked baggage
  • Baggage Tracing
  • Contact us
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • How can I enjoy my Avios?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I cancel my ticket and obtain a refund?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • Can I buy, give away or transfer Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Contact us
  • Travelling more comfortably
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • How can I pay at Iberia.com?
  • How early should I arrive at the airport when I am going to travel?
  • Can I cancel my ticket and obtain a refund?
  • Who can I contact to recover an item left?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • I have not received confirmation of purchase (E-mail)
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?