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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I cancel my ticket and obtain a refund?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Other security measures applicable under the hand luggage regulations
  • Can I travel with pets?
  • Can I take liquids in my hand baggage?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death
  • Iberia Plus Centers
  • Contact us
  • How can I get information on an open case?
  • Can I buy, give away or transfer Avios?
  • I have not received confirmation of purchase (E-mail)
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Iberia Plus Centers
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Can I cancel my ticket and obtain a refund?
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • Why can't I check in online?
  • How many pieces/kilos of luggage can I check in?
  • Suggestions, complaints or claims
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • Is it possible for another person to use my Avios?
  • Contact us
  • Iberia Plus Centers
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration