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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • Baggage Tracing
  • When will the charge be made to my card used for pay?
  • How can I buy a ticket for a person that lives in another city?
  • What is the Amex card?
  • How can I pay at Iberia.com?
  • Iberia Plus Centers
  • Contact us
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • Can I buy, give away or transfer Avios?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Offers, promotions and contests
  • Types of fares
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Visit your friends and relatives
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I have not received confirmation of purchase (E-mail)
  • I do not wish to receive commercial information through my e-mail
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I make a group booking?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Business Class
  • Contact us
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • Travelling more comfortably
  • What are Avios and how can I get them?
  • Types of fares
  • How many pieces/kilos of luggage can I check in?
  • Can I make a reservation without being registered at Iberia.com?
  • Can I buy, give away or transfer Avios?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Musical instruments
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Advance information about passengers
  • Iberia Destinations: travel inspiration
  • How can I enjoy my Avios?