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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Arrivals and departures
  • Baggage Tracing
  • How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
  • Can I buy, give away or transfer Avios?
  • Can I travel with pets?
  • Brachycephalic animals
  • Can I travel with pets?
  • Brachycephalic animals
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • Contact us
  • Can you change the name on the tickets?
  • What are the requirements for a child travelling alone?
  • How soon can a mother and newborn baby travel with Iberia?
  • Contact us
  • Can you change the name on the tickets?
  • What are the requirements for a child travelling alone?
  • How soon can a mother and newborn baby travel with Iberia?
  • Who can I contact to recover an item left?
  • Can I cancel my ticket and obtain a refund?
  • I have lost my ticket (Duplicate)
  • How early should I arrive at the airport when I am going to travel?
  • Barcelona airport
  • Where is baggage reclaim in Madrid's terminal 4?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • How many pieces/kilos of luggage can I check in?
  • Musical instruments
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Can I make a reservation without being registered at Iberia.com?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Can I make a reservation/purchase in exchange for my Avios?
  • How many pieces/kilos of luggage can I check in?
  • What does baggage allowance mean?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Is it possible to travel with a minor in different cabins (business/tourist)?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Types of fares
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I pay for an early seat booking using my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • How much liquid can I carry?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Contact us
  • Can I carry an oxygen concentrator (CPAP), apnoea breathing device or similar on board? And dialysis equipment?
  • How many pieces/kilos of luggage can I check in?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?