Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • Brachycephalic animals
  • How can I pay at Iberia.com?
  • Contact us
  • Can I book a seat in advance?
  • How many pieces/kilos of luggage can I check in?
  • Rules for entering in EEUU without VISA
  • Passengers with origin/destination USA: What is the Blue lane?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Suggestions, complaints or claims
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • I have lost my ticket (Duplicate)
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • Can I buy, give away or transfer Avios?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • How can I check the size of my hand baggage?
  • What items are considered hazardous?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Can I travel with pets?
  • Contact us
  • Brachycephalic animals
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I make a group booking?
  • What do I do about declared value luggage?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Baggage Tracing
  • Recommendations for your checked baggage
  • How can I get information on an open case?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Ticket cancellation and refund in the event of death