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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I cancel my ticket and obtain a refund?
  • What are Elite Points?
  • Travel restrictions related to COVID 19
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Travel restrictions related to COVID 19
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • How can I get information on an open case?
  • How can I make a group booking?
  • Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Luggage check-in on flights with stopovers or connections
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Luggage check-in on flights with stopovers or connections
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • I have not received confirmation of purchase (E-mail)
  • How can I make a group booking?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Baggage Tracing
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • Contact us
  • How does the Iberia Plus card work?
  • Do you know your rights as a passenger?
  • Offers, promotions and contests
  • When and how can I use my COVID-19 voucher?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Advance information about passengers
  • Travel restrictions related to COVID 19
  • Can I buy, give away or transfer Avios?
  • Where can I check my Avios balance?
  • Is it possible for another person to use my Avios?
  • How can I enjoy my Avios?
  • Contact us
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?