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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • What are Avios and how can I get them?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What is a codeshare flight?
  • What is understood by a minor?
  • How can I make a group booking?
  • Contact us
  • Is it possible for another person to use my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Ticket cancellation and refund in the event of death
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • How early should I arrive at the airport when I am going to travel?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What is the Card Verification Value (CVV)?
  • How can I transport my sports equipment?
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Seats on board
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • Is it possible for another person to use my Avios?
  • What processes can I perform through “Manage your booking?”
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • Seats on board
  • Can I see a seat map on the plane to choose and book my place?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Is it possible for another person to use my Avios?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I pay for an early seat booking using my Avios?
  • Luggage check-in on flights with stopovers or connections
  • Contact us
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?