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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- What processes can I perform through “Manage your booking?”
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Luggage check-in on flights with stopovers or connections
- How early should I arrive at the airport when I am going to travel?
- How many pieces/kilos of luggage can I check in?
- Can I travel with pets?
- Brachycephalic animals
- How can I pay at Iberia.com?
- Contact us
- Can I book a seat in advance?
- How many pieces/kilos of luggage can I check in?
- Rules for entering in EEUU without VISA
- Passengers with origin/destination USA: What is the Blue lane?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- Suggestions, complaints or claims
- Do you know your rights as a passenger?
- Baggage Tracing
- Can I see a seat map on the plane to choose and book my place?
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- Baggage Tracing
- How can I enjoy my Avios?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- I have lost my ticket (Duplicate)
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Can you change the name on the tickets?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Do my Avios expire?
- What processes can I perform through “Manage your booking?”
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Are my Avios refundable?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- Iberia Plus Partners: Flights
- Can I buy, give away or transfer Avios?
- What does baggage allowance mean?
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- How can I check the size of my hand baggage?
- What items are considered hazardous?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- How can I check the size of my hand baggage?
- Baggage Tracing
- Do you know your rights as a passenger?
- What can I take in my hand luggage?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Can I travel with pets?
- Contact us
- Brachycephalic animals
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I make a group booking?
- What do I do about declared value luggage?
- How many pieces/kilos of luggage can I check in?
- How many pieces/kilos of luggage can I check in?
- Contact us
- Baggage Tracing
- Recommendations for your checked baggage
- How can I get information on an open case?
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Ticket cancellation and refund in the event of death
