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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can you change the name on the tickets?
  • Arrivals and departures
  • Offers, promotions and contests
  • Types of fares
  • What is understood by a minor?
  • Can the ticket prices vary according to age? prices
  • Can one adult travel with two babies?
  • Can I make a reservation without being registered at Iberia.com?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • How can I access my Iberia Plus personal space?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • I confirm my booking
  • Can I make a reservation without being registered at Iberia.com?
  • Contact us
  • I have not received confirmation of purchase (E-mail)
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • Can I make a reservation without being registered at Iberia.com?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • I confirm my booking
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Can you change the name on the tickets?
  • Contact us
  • How can I enjoy my Avios?
  • Iberia Plus Centers
  • Iberia Plus Centers
  • What processes can I perform through “Manage your booking?”
  • On board WiFi and GSM
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • How many pieces/kilos of luggage can I check in?
  • When will the charge be made to my card used for pay?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Who can I contact to recover an item left?
  • How can I enjoy my Avios?
  • What is Iberia Plus?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • Iberia Plus Partners: Flights
  • Is smoking e-cigarettes allowed on Iberia flights?
  • Can you change the name on the tickets?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • I confirm my booking
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Can I travel with pets?
  • Brachycephalic animals