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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Can I book a seat in advance?
- Can I change my seat booked in advance?
- Can I see a seat map on the plane to choose and book my place?
- Can I pay for an early seat booking using my Avios?
- Where can I check my Avios balance?
- What are Elite Points?
- What can I take in my hand luggage?
- Where can I check my Avios balance?
- How can I enjoy my Avios?
- What are Avios and how can I get them?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- What is a codeshare flight?
- How many pieces/kilos of luggage can I check in?
- Can I cancel my ticket and obtain a refund?
- How many pieces/kilos of luggage can I check in?
- I confirm my booking
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- What processes can I perform through “Manage your booking?”
- I have not received confirmation of purchase (E-mail)
- Can I see a seat map on the plane to choose and book my place?
- How many pieces/kilos of luggage can I check in?
- Contact us
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Can one adult travel with two babies?
- Can I take my baby's food on board?
- What processes can I perform through “Manage your booking?”
- I have not received confirmation of purchase (E-mail)
- Arrivals and departures
- Can I use my mobile phone or any other electronic device in the aircraft?
- Travelling more comfortably
- Can I see a seat map on the plane to choose and book my place?
- What processes can I perform through “Manage your booking?”
- How many pieces/kilos of luggage can I check in?
- What can I take in my hand luggage?
- Baggage Tracing
- Can I make a reservation without being registered at Iberia.com?
- How can I access my Iberia Plus personal space?
- What do I do if my Iberia Plus card goes missing or is stolen?
- How does the Iberia Plus card work?
- Iberia Plus Centers
- The status of my ticket is shown as "Unable to check-in" Why?
- Contact us
- What are the Iberia Icon and Iberia Max cards?
- How can I enjoy my Avios?
- What is the Amex card?
- Where can I check my Avios balance?
- Can you change the name on the tickets?
- Do I have to show my credit card at the airport?
- What can I take in my hand luggage?
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- Baggage Tracing
- VIP services at the airport
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Arrivals and departures
- Iberia Destinations: travel inspiration
- What processes can I perform through “Manage your booking?”
- Can I cancel my ticket and obtain a refund?
- Can you change the name on the tickets?
- Do you know your rights as a passenger?
- How do I request proof of having flown, been delayed or having my flight cancelled?
- Contact us
- How many pieces/kilos of luggage can I check in?
- Can the ticket prices vary according to age? prices
- How can I request a special service for passengers who have an illness or have reduced mobility?
