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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- How early should I arrive at the airport when I am going to travel?
- Arrivals and departures
- Baggage Tracing
- How to get to Madrid Barajas's Terminal Area (T4 and T4S)?
- Can I buy, give away or transfer Avios?
- Can I travel with pets?
- Brachycephalic animals
- Can I travel with pets?
- Brachycephalic animals
- What processes can I perform through “Manage your booking?”
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- How can I request a special service for passengers who have an illness or have reduced mobility?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Can I make a reservation without being registered at Iberia.com?
- Contact us
- Can you change the name on the tickets?
- What are the requirements for a child travelling alone?
- How soon can a mother and newborn baby travel with Iberia?
- Contact us
- Can you change the name on the tickets?
- What are the requirements for a child travelling alone?
- How soon can a mother and newborn baby travel with Iberia?
- Who can I contact to recover an item left?
- Can I cancel my ticket and obtain a refund?
- I have lost my ticket (Duplicate)
- How early should I arrive at the airport when I am going to travel?
- Barcelona airport
- Where is baggage reclaim in Madrid's terminal 4?
- The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
- I have lost my ticket (Duplicate)
- How many pieces/kilos of luggage can I check in?
- Musical instruments
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Can I make a reservation without being registered at Iberia.com?
- How can I enjoy my Avios?
- What is the Amex card?
- Can I make a reservation/purchase in exchange for my Avios?
- How many pieces/kilos of luggage can I check in?
- What does baggage allowance mean?
- How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
- Is it possible to travel with a minor in different cabins (business/tourist)?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Types of fares
- How can I enjoy my Avios?
- Can I use my Avios to buy a ticket for my baby?
- Can I make a reservation/purchase in exchange for my Avios?
- Can I pay for an early seat booking using my Avios?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Ticket cancellation and refund in the event of death
- How many pieces/kilos of luggage can I check in?
- Offers, promotions and contests
- How many pieces/kilos of luggage can I check in?
- Do you know your rights as a passenger?
- How much liquid can I carry?
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Contact us
- Contact us
- Invoice request
- Can I carry an oxygen concentrator (CPAP), apnoea breathing device or similar on board? And dialysis equipment?
- How many pieces/kilos of luggage can I check in?
- The status of my ticket is shown as "Unable to check-in" Why?
- Why can't I check in online?
