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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I pay for an early seat booking using my Avios?
  • Where can I check my Avios balance?
  • What are Elite Points?
  • What can I take in my hand luggage?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • What is a codeshare flight?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • How many pieces/kilos of luggage can I check in?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Can one adult travel with two babies?
  • Can I take my baby's food on board?
  • What processes can I perform through “Manage your booking?”
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • Can I use my mobile phone or any other electronic device in the aircraft?
  • Travelling more comfortably
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Can I make a reservation without being registered at Iberia.com?
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How does the Iberia Plus card work?
  • Iberia Plus Centers
  • The status of my ticket is shown as "Unable to check-in" Why?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I enjoy my Avios?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • VIP services at the airport
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • How many pieces/kilos of luggage can I check in?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?