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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Do you know your rights as a passenger?
- Arrivals and departures
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Contact us
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Do I have to show my credit card at the airport?
- How can I buy a ticket for a person that lives in another city?
- Can I cancel my ticket and obtain a refund?
- Offers, promotions and contests
- I have not received confirmation of purchase (E-mail)
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- Large passengers
- Can a seat be booked near the emergency exit?
- How do I ask for reimbursement of the amount paid for early seat booking?
- Invoice request
- Can I see a seat map on the plane to choose and book my place?
- Can I book a seat in advance?
- How do I ask for reimbursement of the amount paid for early seat booking?
- How many pieces/kilos of luggage can I check in?
- How can I make a group booking?
- I confirm my booking
- How can I buy a ticket for a person that lives in another city?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- Can you change the name on the tickets?
- How many pieces/kilos of luggage can I check in?
- If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
- How early should I arrive at the airport when I am going to travel?
- How many pieces/kilos of luggage can I check in?
- What processes can I perform through “Manage your booking?”
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- Arrivals and departures
- Where can I check my Avios balance?
- What do I do if I find I'm missing some Avios in my account?
- Are my Avios refundable?
- Suggestions, complaints or claims
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- I confirm my booking
- What processes can I perform through “Manage your booking?”
- How many pieces/kilos of luggage can I check in?
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- What are the Iberia Sendo and Iberia Max cards?
- How many pieces/kilos of luggage can I check in?
- How can I pay at Iberia.com?
- When will the charge be made to my card used for pay?
- What are the Iberia Sendo and Iberia Max cards?
- I confirm my booking
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- Do I have to type in the obligatory details every time I make a new reservation?
- I have not received confirmation of purchase (E-mail)
- Can I leave a reservation pending confirmation and purchase the ticket at a later date?
- How can I upgrade to the class above the one booked in exchange for my Avios?
- Who can I contact to recover an item left?
- Who can I contact to recover an item left?
- Baggage Tracing
- How can I get information on an open case?
- Do you know your rights as a passenger?
- Can you change the name on the tickets?
- Why can't I check in online?
- The status of my ticket is shown as "Unable to check-in" Why?
- How can I pay at Iberia.com?
- What are the Iberia Sendo and Iberia Max cards?
- What can I take in my hand luggage?
- Contact us
- What do I need to sign up in Iberia Plus?
