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Frequently Asked Questions and customer inquiries Iberia
Here, we show textual questions by our clients and the responses to them:
Customer inquiries
Answers
- Can I cancel my ticket and obtain a refund?
- Air Shuttle
- What are Elite Points?
- Offers, promotions and contests
- Travel restrictions related to COVID 19
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Travel restrictions related to COVID 19
- I have not received confirmation of purchase (E-mail)
- Baggage Tracing
- How can I get information on an open case?
- Gastronomy
- How can I make a group booking?
- Ceuta residents. I can't get the discount directly from www.iberia.com. What do I have to do to take advantage of the resident discount?
- How can I enjoy my Avios?
- What is a codeshare flight?
- What is the Amex card?
- How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- Luggage check-in on flights with stopovers or connections
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Luggage check-in on flights with stopovers or connections
- Offers, promotions and contests
- Arrivals and departures
- Iberia Destinations: travel inspiration
- I have not received confirmation of purchase (E-mail)
- How can I make a group booking?
- Can the final tariff change depending on whether I choose the pre-booking or purchase option?
- Baggage Tracing
- What do I need to sign up in Iberia Plus?
- Why should I join the Iberia Plus program?
- What happens if I forget my Iberia Plus number or don't have my PIN?
- I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
- The status of my ticket is shown as "Unable to check-in" Why?
- Why can't I check in online?
- Contact us
- How does the Iberia Plus card work?
- Contact us
- Do you know your rights as a passenger?
- Offers, promotions and contests
- When and how can I use my COVID-19 voucher?
- Do you know your rights as a passenger?
- Can I cancel my ticket and obtain a refund?
- What processes can I perform through “Manage your booking?”
- Ticket cancellation and refund in the event of death
- Can I cancel my ticket and obtain a refund?
- Do you know your rights as a passenger?
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?
- What is the Amex card?
- Arrivals and departures
- Iberia Destinations: travel inspiration
- Offers, promotions and contests
- How many pieces/kilos of luggage can I check in?
- I tried to register with Iberia Plus but it said my National ID Card information was incorrect. What should I do?
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Arrivals and departures
- Offers, promotions and contests
- Iberia Destinations: travel inspiration
- Advance information about passengers
- Can I cancel my ticket and obtain a refund?
- Travel restrictions related to COVID 19
- Can I buy, give away or transfer Avios?
- Where can I check my Avios balance?
- Is it possible for another person to use my Avios?
- How can I enjoy my Avios?
- Contact us
- How can I pay at Iberia.com?
- What are the Iberia Icon and Iberia Max cards?