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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • Contact us
  • Iberia Plus Centers
  • Baggage Tracing
  • Can I travel with pets?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Who can I contact to recover an item left?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • Can you change the name on the tickets?
  • Rules for entering in EEUU without VISA
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Iberia Plus Partners: Flights
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Can I change my seat booked in advance?
  • Contact us
  • How can I make a booking where the point of departure is a country other than the one in which I live?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Types of fares
  • I confirm my booking
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • Can I see a seat map on the plane to choose and book my place?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • What is a codeshare flight?
  • Contact us
  • Iberia Plus Centers
  • Arrivals and departures
  • How can I get information on an open case?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is the Amex card?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • I have more than one Iberia Plus account. Can I merge them?
  • What is understood by a minor?
  • What does baggage allowance mean?
  • How many pieces/kilos of luggage can I check in?
  • Types of fares
  • Can I travel with pets?
  • What is a codeshare flight?
  • What benefits do I get with oneworld as an Iberia Plus cardholder?
  • Passengers with origin/destination USA: What is the Blue lane?
  • Rules for entering in EEUU without VISA
  • Can you change the name on the tickets?
  • Passengers with origin/destination USA: What is the Blue lane?
  • Rules for entering in EEUU without VISA
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • Arrivals and departures
  • Offers, promotions and contests
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • How can I check the size of my hand baggage?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?