Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • VIP services at the airport
  • What is the blue fare and how can I book it?
  • How can I enjoy my Avios?
  • What is a codeshare flight?
  • What is the Amex card?
  • Search Iberia Plus partners
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • Contact us
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Arrivals and departures
  • Contact us
  • Iberia Plus Centers
  • What can I take in my hand luggage?
  • I have not received confirmation of purchase (E-mail)
  • What processes can I perform through “Manage your booking?”
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Arrivals and departures
  • Barcelona airport
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • Can I travel with pets?
  • Brachycephalic animals
  • How can I upgrade to Business Class? (Upgrading)
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • What is understood by a minor?
  • How can I make a group booking?
  • Contact us
  • Is it possible for another person to use my Avios?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Can I travel with pets?
  • Brachycephalic animals
  • Iberia Plus Centers
  • How can I get a Plata (Silver), Oro (Gold) or Platino (Platinum) Iberia Plus card?
  • Tourist Class
  • How many pieces/kilos of luggage can I check in?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • How can I get information on an open case?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Can you change the name on the tickets?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Who can I contact to recover an item left?
  • What substances do the liquid regulations cover?
  • For which flights are the liquid regulations applicable?
  • Baggage Tracing
  • How can I pay at Iberia.com?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I buy a ticket for a return on any day?
  • How far in advance can I buy at Iberia.com?