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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Contact us
  • How can I enjoy my Avios?
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • When does the resident discount apply?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I make a group booking?
  • What are Avios and how can I get them?
  • When does the resident discount apply?
  • How can I make a group booking?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • How can I pay at Iberia.com?
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • When does the resident discount apply?
  • How many pieces/kilos of luggage can I check in?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • When and how can I use my COVID-19 voucher?
  • Offers, promotions and contests
  • Discount codes
  • How many pieces/kilos of luggage can I check in?
  • What is a FREMEC card and how can I apply for one?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Book with a discount in AENA parking lots
  • When does the resident discount apply?
  • Can I buy tickets with a large-family discount on iberia.com?
  • Ceuta, Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I buy, give away or transfer Avios?
  • What is Iberia Plus?
  • How does the Iberia Plus card work?
  • How does the de-icing equipment work?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Oneworld timetable
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • What is Best Price Guarantee?
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • I confirm my booking
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • When does the resident discount apply?
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • How can I buy a ticket for a person that lives in another city?
  • How can I pay at Iberia.com?
  • Contact us
  • Contact us
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • How can I pay at Iberia.com?
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • How does the Iberia Plus card work?
  • What is Iberia Plus?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • Contact us
  • Baggage Tracing
  • I have not received confirmation of purchase (E-mail)
  • Arrivals and departures
  • Corporate responsibility at Iberia
  • How many pieces/kilos of luggage can I check in?