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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • How can I buy a ticket for a return on any day?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Baggage Tracing
  • How can I get information on an open case?
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • Iberia Plus Centers
  • Contact us
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Seats on board
  • Can a seat be booked near the emergency exit?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • Iberia Plus Centers
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I access my Iberia Plus personal space?
  • Iberia Plus Centers
  • How do I download my Iberia Plus card to my mobile?
  • Contact us
  • Arrivals and departures
  • Luggage check-in on flights with stopovers or connections
  • How early should I arrive at the airport when I am going to travel?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • Travel insurance
  • How can I enjoy my Avios?
  • Types of fares
  • Travelling more comfortably
  • How many pieces/kilos of luggage can I check in?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Seats on board
  • Iberia Plus Centers
  • How many pieces/kilos of luggage can I check in?
  • What are the Iberia Icon and Iberia Max cards?
  • How does the Iberia Plus card work?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Can you change the name on the tickets?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • What are Avios and how can I get them?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Can I pay for an early seat booking using my Avios?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • How can I make a group booking?
  • When will the charge be made to my card used for pay?
  • How can I pay at Iberia.com?
  • What are the Iberia Icon and Iberia Max cards?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • Baggage Tracing
  • Can I cancel my ticket and obtain a refund?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • What processes can I perform through “Manage your booking?”