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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Contact us
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do I have to show my credit card at the airport?
  • How can I buy a ticket for a person that lives in another city?
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • I have not received confirmation of purchase (E-mail)
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • How many pieces/kilos of luggage can I check in?
  • How can I make a group booking?
  • I confirm my booking
  • How can I buy a ticket for a person that lives in another city?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Can you change the name on the tickets?
  • How many pieces/kilos of luggage can I check in?
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • How early should I arrive at the airport when I am going to travel?
  • How many pieces/kilos of luggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Where can I check my Avios balance?
  • What do I do if I find I'm missing some Avios in my account?
  • Are my Avios refundable?
  • Suggestions, complaints or claims
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • I confirm my booking
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • I confirm my booking
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Do I have to type in the obligatory details every time I make a new reservation?
  • I have not received confirmation of purchase (E-mail)
  • Can I leave a reservation pending confirmation and purchase the ticket at a later date?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Who can I contact to recover an item left?
  • Who can I contact to recover an item left?
  • Baggage Tracing
  • How can I get information on an open case?
  • Do you know your rights as a passenger?
  • Can you change the name on the tickets?
  • Why can't I check in online?
  • The status of my ticket is shown as "Unable to check-in" Why?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • What do I need to sign up in Iberia Plus?