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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Can I book a seat in advance?
  • Can I change my seat booked in advance?
  • Can I see a seat map on the plane to choose and book my place?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • How do I know if my flight leaves from Madrid Terminal T4 or Terminal T4S (satellite)?
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • Gastronomy
  • Contact us
  • Digital press service
  • Corporate responsibility at Iberia
  • What do I do if I find I'm missing some Avios in my account?
  • Can I make a reservation/purchase in exchange for my Avios?
  • Can I buy, give away or transfer Avios?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Can I travel with pets?
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • Can I travel with pets?
  • Brachycephalic animals
  • Offers, promotions and contests
  • Gastronomy
  • Travel restrictions related to COVID 19
  • What happens to passengers in transit or transferring from one flight to another regarding the liquid regulation?
  • What processes can I perform through “Manage your booking?”
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • Can I see a seat map on the plane to choose and book my place?
  • Arrivals and departures
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • What processes can I perform through “Manage your booking?”
  • What are Avios and how can I get them?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • What is Iberia Plus?
  • How does the Iberia Plus card work?
  • How many pieces/kilos of luggage can I check in?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • Baggage Tracing
  • How can I get information on an open case?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • How can I check the size of my hand baggage?
  • Can I travel with pets?
  • How many pieces/kilos of luggage can I check in?
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • How can I subscribe to the e-newsletters or update my information and preferences?
  • I do not wish to receive commercial information through my e-mail
  • What processes can I perform through “Manage your booking?”
  • I do not wish to receive commercial information through my e-mail
  • Invoice request
  • Recommendations for your checked baggage
  • What can I take in my hand luggage?
  • Offers, promotions and contests
  • Discount vouchers
  • How many pieces/kilos of luggage can I check in?
  • When and how can I use my COVID-19 voucher?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How can I access my Iberia Plus personal space?
  • Contact us