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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Where can I check my Avios balance?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What do I need to sign up in Iberia Plus?
  • How can I enjoy my Avios?
  • When does my Iberia Plus card expire?
  • How does the Iberia Plus card work?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Do you know your rights as a passenger?
  • How can I pay at Iberia.com?
  • What are the Iberia Sendo and Iberia Max cards?
  • I've detected a double charge after purchasing the flight ticket, what should I do?
  • When will the charge be made to my card used for pay?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Ticket cancellation and refund in the event of death
  • Do you know your rights as a passenger?
  • Search Iberia Plus partners
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • I have more than one Iberia Plus account. Can I merge them?
  • How does the Iberia Plus card work?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • Iberia Plus Centers
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • What is a codeshare flight?
  • What should I do if I see that the Avios I have earned for a flight have not been credited to my account?
  • Why should I join the Iberia Plus program?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What are Avios and how can I get them?
  • How early should I arrive at the airport when I am going to travel?
  • Where do I check in for my flight inTerminal 4 of Madrid?
  • Arrivals and departures
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I make a reservation without being registered at Iberia.com?
  • Offers, promotions and contests
  • What is Best Price Guarantee?
  • How can I buy a ticket for a person that lives in another city?
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Charter flights
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • How do I ask for reimbursement of the amount paid for early seat booking?
  • Large passengers
  • Can a seat be booked near the emergency exit?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • How can I buy a ticket for a person that lives in another city?
  • I confirm my booking
  • Brachycephalic animals
  • Can I travel with pets?
  • How do I travel with a guide dog or an emotional support animal?
  • Contact us
  • Rules for entering in EEUU without VISA
  • Discover the Iberia Group Fleet: all our flights with their technical data and plans
  • VIP services at the airport
  • VIP services at the airport
  • Can I travel with pets?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • Offers, promotions and contests
  • How does the Iberia Plus card work?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?
  • Baggage Tracing
  • How can I get information on an open case?
  • How can I check the size of my hand baggage?
  • How many pieces/kilos of luggage can I check in?