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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Do you know your rights as a passenger?
  • Do you know your rights as a passenger?
  • Baggage Tracing
  • When does the resident discount apply?
  • Melilla, Canary and Balear Islands resident's discount. How do I indicate this when I come to make the reservation via Iberia.com?
  • Contact us
  • Iberia Plus Centers
  • The status of my ticket is shown as "Unable to check-in" Why?
  • Why can't I check in online?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • When will the charge be made to my card used for pay?
  • I confirm my booking
  • I have not received confirmation of purchase (E-mail)
  • Who can I contact to recover an item left?
  • How many pieces/kilos of luggage can I check in?
  • I confirm my booking
  • I have lost my ticket (Duplicate)
  • I have not received confirmation of purchase (E-mail)
  • I confirm my booking
  • Contact us
  • I have not received confirmation of purchase (E-mail)
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What is the Amex card?
  • I have more than one Iberia Plus account. Can I merge them?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How can I access my Iberia Plus personal space?
  • Can I cancel my ticket and obtain a refund?
  • How early should I arrive at the airport when I am going to travel?
  • Who can I contact to recover an item left?
  • I have lost my ticket (Duplicate)
  • How many pieces/kilos of luggage can I check in?
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Arrivals and departures
  • Offers, promotions and contests
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • When does my Iberia Plus card expire?
  • What is Iberia Plus?
  • Multiple journeys
  • Contact us
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Offers, promotions and contests
  • Contact us
  • Iberia Plus Centers
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Contact us
  • I confirm my booking
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • Contact us
  • How can I enjoy my Avios?
  • Rules for entering in EEUU without VISA
  • What do I need to sign up in Iberia Plus?
  • Suggestions, complaints or claims
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • How soon can a mother and newborn baby travel with Iberia?
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Do you know your rights as a passenger?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What are the Iberia Icon and Iberia Max cards?
  • How many pieces/kilos of luggage can I check in?
  • How much liquid can I carry?
  • How much hand luggage can I take on an IB5XXX flight operated by Vueling?
  • What can I take in my hand luggage?