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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • Is it possible for another person to use my Avios?
  • Are my Avios refundable?
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • How many pieces/kilos of luggage can I check in?
  • What do I do about declared value luggage?
  • How much liquid can I carry?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • I do not wish to receive commercial information through my e-mail
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • The boarding card has not come out, but the check in online system is telling me that I have been checked in. What should I do?
  • Where can I check my Avios balance?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Oneworld timetable
  • How do I request proof of having flown, been delayed or having my flight cancelled?
  • Passengers with origin/destination USA: What is the Blue lane?
  • Can you change the name on the tickets?
  • What processes can I perform through “Manage your booking?”
  • Who can I contact to recover an item left?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Icon and Iberia Max cards?
  • How can I enjoy my Avios?
  • Contact us
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • Can I see a seat map on the plane to choose and book my place?
  • Can I book a seat in advance?
  • What are the requirements for a child travelling alone?
  • Rules for entering in EEUU without VISA
  • Can I travel when I'm pregnant?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Lost luggage and other items sale
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I use my Avios to buy a ticket for my baby?
  • How can I enjoy my Avios?
  • Can I pay for an early seat booking using my Avios?
  • What is a codeshare flight?
  • Can I make a reservation/purchase in exchange for my Avios?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Arrivals and departures
  • Can you change the name on the tickets?
  • When will the charge be made to my card used for pay?
  • What processes can I perform through “Manage your booking?”
  • Do I have to type in the obligatory details every time I make a new reservation?
  • I confirm my booking
  • How can I access my Iberia Plus personal space?
  • What do I do if my Iberia Plus card goes missing or is stolen?
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • I have more than one Iberia Plus account. Can I merge them?
  • How does the Iberia Plus card work?
  • What processes can I perform through “Manage your booking?”
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • What is the Amex card?
  • What is a codeshare flight?
  • How can I enjoy my Avios?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Recommendations for your checked baggage
  • Baggage Tracing
  • How can I get information on an open case?
  • Invoice request
  • Wheelchairs & mobility aids
  • How can I request a special service for passengers who have an illness or have reduced mobility?