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Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • I confirm my booking
  • How can I enjoy my Avios?
  • Contact us
  • Can I make a reservation without being registered at Iberia.com?
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures
  • Do you know your rights as a passenger?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Is it possible for another person to use my Avios?
  • What is the Amex card?
  • Offers, promotions and contests
  • How can I enjoy my Avios?
  • Is it possible for another person to use my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Can I pay for an early seat booking using my Avios?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How many pieces/kilos of luggage can I check in?
  • What is a codeshare flight?
  • What is the Amex card?
  • Can I buy, give away or transfer Avios?
  • Travelling more comfortably
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • I confirm my booking
  • Can I travel with pets?
  • How can I pay at Iberia.com?
  • When will the charge be made to my card used for pay?
  • What are the Iberia Sendo and Iberia Max cards?
  • How can I retrieve details of a reservation made using Iberia.com and purchase my ticket?
  • Can I pay for an early seat booking using my Avios?
  • Can the final tariff change depending on whether I choose the pre-booking or purchase option?
  • Contact us
  • I confirm my booking
  • Where can I check my Avios balance?
  • Are my Avios refundable?
  • How can I enjoy my Avios?
  • Iberia Plus Partners: Flights
  • How can I enjoy my Avios?
  • Where can I check my Avios balance?
  • Is it possible for another person to use my Avios?
  • Can I take my baby's food on board?
  • Can one adult travel with two babies?
  • How many pieces/kilos of luggage can I check in?
  • What can I take in my hand luggage?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • Do you know your rights as a passenger?
  • How can I buy a ticket for a return on any day?
  • What can I take in my hand luggage?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • How much liquid can I carry?
  • Can you change the name on the tickets?
  • Do I have to show my credit card at the airport?
  • What processes can I perform through “Manage your booking?”
  • Can you change the name on the tickets?
  • Do you know your rights as a passenger?
  • Can I cancel my ticket and obtain a refund?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • How can I swap my Economy ticket for Business or Premium Economy class? (Upgrading)
  • Can I change my seat booked in advance?
  • VIP services at the airport
  • Can you change the name on the tickets?
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • Contact us
  • How can I buy a ticket for a return on any day?
  • Travelling more comfortably
  • What processes can I perform through “Manage your booking?”
  • How can I enjoy my Avios?
  • How can I upgrade to the class above the one booked in exchange for my Avios?
  • Do you know your rights as a passenger?
  • What processes can I perform through “Manage your booking?”
  • Can I cancel my ticket and obtain a refund?
  • Arrivals and departures