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Frequently Asked Questions and customer inquiries Iberia


Here, we show textual questions by our clients and the responses to them:

Customer inquiries
Answers
  • What processes can I perform through “Manage your booking?”
  • Arrivals and departures
  • Offers, promotions and contests
  • Iberia Destinations: travel inspiration
  • How can I transport my sports equipment?
  • Can I see a seat map on the plane to choose and book my place?
  • How many pieces/kilos of luggage can I check in?
  • Contact us
  • Iberia Plus Centers
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I cancel my ticket and obtain a refund?
  • Contact us
  • Rules for entering in EEUU without VISA
  • Can the ticket prices vary according to age? prices
  • Is a discount available for large families?
  • Can I take my medication along as hand luggage?
  • What happens to medication and diet products under the liquid regulations?
  • Do you know your rights as a passenger?
  • Arrivals and departures
  • Can I cancel my ticket and obtain a refund?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • Luggage check-in on flights with stopovers or connections
  • If I'm travelling on a flight operated by Vueling, how many pieces/kilos of baggage can I check in?
  • Can I cancel my ticket and obtain a refund?
  • Tourist Class
  • What happens if I forget my Iberia Plus number or don't have my PIN?
  • Can I buy, give away or transfer Avios?
  • What are Avios and how can I get them?
  • Advance information about passengers
  • Offers, promotions and contests
  • Arrivals and departures
  • Iberia Destinations: travel inspiration
  • Gastronomy
  • What substances do the liquid regulations cover?
  • For which flights are the liquid regulations applicable?
  • What is understood by a minor?
  • What are the requirements for a child travelling alone?
  • Can I travel when I'm pregnant?
  • Can the ticket prices vary according to age? prices
  • How many pieces/kilos of luggage can I check in?
  • How can I enjoy my Avios?
  • Can I use my Avios to buy a ticket for my baby?
  • Contact us
  • What is the electronic ticket number?
  • Can I book a seat in advance?
  • What processes can I perform through “Manage your booking?”
  • How many pieces/kilos of luggage can I check in?
  • How many pieces/kilos of luggage can I check in?
  • How can I check the size of my hand baggage?
  • Baggage Tracing
  • Do you know your rights as a passenger?
  • Luggage check-in on flights with stopovers or connections
  • Where can I check my Avios balance?
  • How can I enjoy my Avios?
  • Are my Avios refundable?
  • Can I buy, give away or transfer Avios?
  • Is it possible for another person to use my Avios?
  • What can I take in my hand luggage?
  • Can the ticket prices vary according to age? prices
  • How can I request a special service for passengers who have an illness or have reduced mobility?
  • How can I pay at Iberia.com?
  • What do I need to sign up in Iberia Plus?
  • Why should I join the Iberia Plus program?
  • How far in advance can I buy at Iberia.com?
  • How can I buy a ticket for a return on any day?