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Customer question

"Where do I complain to."


FAQs related to this customer question

The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...