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Customer question

"the luggage of my parents was lost in Madrid."


FAQs related to this customer question

The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...