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Can I cancel my ticket and obtain a refund?

This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty fee.
If you purchased your ticket on Iberia.com, please check the refund conditions in the booking management section or call Serviberia. However, if your ticket was purchased through an agency, please contact them directly.

  • The fee for issuing the ticket is non-refundable
  • The fuel surcharge will be refundable if the fare conditions allow it
What can I take in my hand luggage?

The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25cm. and must be light enough to be placed in the overhead compartment in the airplane cabin.

As well as the applicable allowance, you may also carry some other personal item free of charge.

For further information, please consult Hand luggage

Please remember that, for security reasons, objects such as scissors, knives and all sharp items should be checked-in as hold baggage and never carried in hand luggage.

For further information, please consult Hazardous Items

Can one adult travel with two babies?

Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the babies to travel in. The car seat will be fitted to the seat next to the adult passenger's seat.

The other baby will travel on the adult passenger's knee with the additional seatbelt which will be provided by the crew as has been normal practice until now.

The fare applicable to the baby in the car seat will be the same as that of a child between the ages of 2 and 11 years of age.

How many pieces/kilos of luggage can I check in? To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, pocket and wheels and must weigh a maximum of 23 kg . The number of pieces that you can take free of charge will depend on the destination and class in which you are flying. If you would like more information, please go to Free baggage allowance in the hold.