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|Why should I join the Iberia Plus program?||
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you would also be able to obtain information on your Iberia Plus card and exclusive special offers for Program members, building up Avios right from the outset.
|Iberia Plus Centers||
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus:
E-mail: firstname.lastname@example.org (please write your Iberia Plus number in the subject of your e-mail. Requests will only be attended if written in Spanish or English.)
Telephone: 901 201 214 24h (Monday through Sunday).
Fax: (+34) 913742707
Address: Apdo. Correos 62033 · 28080 MADRID (Postal address only
|What should I do if I don't remember the reply to the security question at Iberia.com?||
If you don't remember the answer to your security question, you can click on the link that appears below it ("If you don't remember the answer, click here"). We'll ask you for your Iberia Plus card number, the type and number of identity document and other information corresponding to your personal details stored at Iberia Plus.
|I've forgotten the personal details I entered.||
If you do not manage to correctly provide the information requested, you will reach a point where your user account will be blocked. If this occurs you should send a completed form (which can be downloaded on that page) to your Iberia Plus Service Center, along with a copy of an identification document so that a new PIN can be sent to the mail address stored on our database.
|What to do if I forgot my PIN or it gives me an error?||
If you forget your PIN or aren't sure what it is, you should go to the "Personal Area" and click on "Forgotten or don't have a PIN?" where you will be asked to provide your Iberia Plus number. We will then give you give you three ways of obtaining a new PIN:
- You may answer the security question you provided when you registered or
- Be sent a new Pin at your email account or
- Provide some additional information, which we hold on our Iberia Plus database.
The Iberia Plus card does not require activation, even in cases of prolonged inactivity. If your PIN has expired you should follow the instructions provided by the system when you try to insert your PIN.