Hello, how can I help you?
HOW CAN WE CHECK OUR RESERVATION
Other related questions
|I have not received confirmation of purchase (E-mail)||
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your journey and passenger information.
|I confirm my booking||
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways.
On our website at iberia.com, by accessing Bookings management. You will need to enter the 6-digit booking code and a passenger surname. You can revise your travel details: passenger information, your flight details (dates, times, seats) and method of payment or selected delivery.
Through our Serviberia service, on + 34 902400500. Choose option 2 on the voice menu and then give the 6 digits from the booking code and a passenger surname.
If you have yet to start your journey, you will receive details about the number of passengers travelling, flight origin and destination and flight times. Voice recognition will also ask you for a contact telephone number at the destination. If you have started your journey, you will receive the same information but only about the return flights.
Should there be any inherent changes to the scheduling of your flight, you will be informed immediately via SMS to your mobile or in an e-mail sent to your e-mail address.
|What is the Electronic ticket?||
The electronic ticket is a record on the Iberia ticket database, and therefore there is no need for physical issue on paper.
With electronic ticket purchased at Iberia.com. The automatic check-in system requests that you insert the card used to pay for the ticket(s), except in the case of Iberia Plus Platinum, Gold and Silver customers that have entered their card number when making the reservation and purchase via Iberia.com
|How to check in at iberia.com||
Online check-in at Iberia.com in 5 simple steps – you just need a computer or tablet with an internet connection. If you have a smartphone you can log into iberia.mobi or download the apps for iPhone, Android or Blackberry.
If you are travelling with hand baggage only, check the boarding gate on the flight information screens and go directly to the gate after first passing through the security checks* where you must show your documentation.
* Having authorised the online check-in procedures, the security services at the airports may, under exceptional circumstances, restrict and/or limit access to the boarding areas. If this happens to you, please contact our airport personnel who will be happy to help you.
|Reservation code or record locator|