Hello, how can I help you?
Can I change an Avios ticket?
Other related questions
|I want to change the dates/destination/origin of my ticket, how should I do it?||
If you have made a booking for a flight and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management.
If your ticket does not allow changes via Iberia.com, you need to call our Call Centre or go to an Iberia sales office to action them.
Refunds and changes: 901 111 500, 24h
|How to enjoy your Avios with the Iberia Group, Vueling and British Airways|
|Can I make a reservation/purchase in exchange for my Avios?||
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your centro de servicios Iberia Plus Call Centre.
If you are a member of a loyalty programme of another airline in the oneworld alliance, you should book/buy with Avios through its website or its customer service centre.
|What should I do if I see that the Avios I have earned for a flight have not been credited to my account?||
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways or S7 (and Globus LLC), shall be managed exclusively through www.iberia.com in My Iberia/My Avios/Non-credited Avios.
For journeys taken with other airlines associated with the Programme, you should send the Iberia Plus Service Centre a copy of the plane ticket or the e-ticket itinerary receipt and the original boarding pass (for flights that do not require a boarding pass, you will need to include a copy of the ticket or the original passenger coupon certificate).
* Except flights IB5XXX, where you will only obtain Avios if you gave your Iberia Plus card number when you booked and bought the ticket, and flights IB7XXX, operated by Taca, where you will have to send the abovementioned information to the Iberia Plus Service Centre.
|What is the Amex card?||The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.americanexpress.es/mrclub and enjoy your reward.|