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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the settlement of the waiting list at the airport to confirm your seat.
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 91 387 4387 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Find all the information about holiday packages here.
IberiaPluStore is the Iberia Plus online shop where you'll find more than 150 well-known brands of products and services that you can buy or book online. Besides, you collect Avios for every euro...
Following several phishing incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passw...
Check our help section.
We have updated the press room of our corporate web, introducing new components and content. We invite you to visit it.
Together with British Airways, Iberia is launching a new collaborative project: fares with special benefits intended for clients belonging to non-profit humanitarian organisations, religious instit...
Immigration and customs controls are always carried out on leaving and entering a country. Each country establishes its own regulations regarding the documents and/or visas required for entry and...