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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
In line with different international medical protocols and recommendations, you are not allowed to fly if you have had a plaster cast fitted less than 24 hours before the departure of your flight...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
Visit our job portal to consult offers and manage your applications (only available in Spanish).
Download the new app Iberia.mobi.
To make boarding faster, easier and more efficient, we have created a system whereby passengers enter the aircraft in groups. This greatly facilitates the whole process. The first groups to boar...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
We have been advised by authorities in the United States, Canada and Hong Kong, that all Samsung Galaxy Note7 smartphone devices have been banned from air transportation in these countries. C...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
Consult all the information about Madrid airport: access routes, services and all the information about T4.
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
Find all the information about holiday packages here.
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price. Find your discount codes on social networ...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
IberiaPluStore is the Iberia Plus online shop where you'll find more than 150 well-known brands of products and services that you can buy or book online. Besides, you collect Avios for every euro...
With our Combined Train and Plane ticket, we are combining 5 national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Iberia permits the transportation of ashes or cremated human remains as hand luggage, in a suitable funeral urn, duly covered and discreetly kept out of sight, and with theft-proof covering. You wi...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process. Those travelling on the...
Work tools such as hammers, drills, saws, circular saws, etc. can only be transported or carried as cargo. To make your booking, for information on prices and the procedure to follow, please call +...
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
Find all the information here.
Find all the information about Ronda Iberia here.
Following several phishing incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passw...
Book a place in order to be able to leave your car in the main Official Parking lots of the AENA airport network through our page and you will get a  discount. See parking offer
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...