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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
According to current regulations, (Regulation 1546/2006 of the European Union), there are limitations on liquids and similar substances that can be carried in hand luggage in the cabin for all cust...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible chang...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
The Iberia Media website contains all the information you need to know about our advertising media: platforms, audience profiles, official fares, etc. Visit www.iberiamedia.eu
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
If you have just had a plaster cast fitted, for flights lasting more than two hours you will need to wait at least 48 hours or open the cast lengthwise. You do not need medical clearance. You ma...
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines. Download  this quarter’s wine...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
Certain restrictions apply to the carriage of electronic devices and lithium batteries depending on whether they are installed in the equipment or are being carried as spares. Devices that use l...
Find all the information here.
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
It's a new online payment system certified by the German organisation TÜV Saarland. It works on the basis of existing internet banking services that use PIN or TAN codes to access your account, s...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
Find all the information about Ronda Iberia here.
With our Combined Train and Plane ticket, we are combining some national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences. If you are between 16 and 30 years old you can ...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
For questions regarding travel agencies, please visit Iberiagencias.
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the settlement of the waiting list at the airport to confirm your seat.
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
Book here your hotel or your flight + hotel combination.
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.