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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
For questions regarding travel agencies, please visit Iberiagencias.
Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencie...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...
CPAP machines, oxygen concentrators and other similar respiratory devices are permitted on board. To avoid problems at security controls and on board, these items of equipment must be properly ma...
What can you do in Madrid while you are in transit at the airport? Make your stopover in Madrid an unforgettable experience, during which you can make the most of your time by taking advantage of...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the settlement of the waiting list at the airport to confirm your seat.
We've changed the way we assign groups to make boarding faster and more convenient and shorten waiting times at the boarding gate. When boarding starts, we'll call families with small children a...
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process. Those travelling on the...
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
Certain restrictions apply to the carriage of electronic devices and lithium batteries depending on whether they are installed in the equipment or are being carried as spares. Devices that use l...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
Book here your hotel or your flight + hotel combination.
If you have just had a plaster cast fitted, for flights lasting more than two hours you will need to wait at least 48 hours or open the cast lengthwise. You do not need medical clearance. You ma...
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
Find all the information about holiday packages here.
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price. Find your discount codes on social networ...