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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
Find all the information about Ronda Iberia here.
For a trial period Iberia with PressReader are offering you free access to thousands of international newspapers and magazines. This PressReader platform offers access to digital media and that ...
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Now you can book any flight you want, combining an open ticket with a closed tick...
According to current regulations, (Regulation 1546/2006 of the European Union), there are limitations on liquids and similar substances that can be carried in hand luggage in the cabin for all cust...
With our Combined Train and Plane ticket, we are combining 5 national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
To keep your Iberia Plus card in your Wallet or Passbook, you first need to download the Iberia app. Follow the steps below: Inside the Iberia app, log in with your card number and PIN...
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences. If you are between 16 and 30 years old you can ...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
Iberia permits the transportation of ashes or cremated human remains as hand luggage, in a suitable funeral urn, duly covered and discreetly kept out of sight, and with theft-proof covering. You wi...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible chang...
As with cars, streets and highways, planes also suffer the consequences of below-zero temperatures, snow and ice. But these adverse meteorological conditions do not prevent scheduled flights than...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
For questions regarding travel agencies, please visit Iberiagencias.
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...
What can you do in Madrid while you are in transit at the airport? Make your stopover in Madrid an unforgettable experience, during which you can make the most of your time by taking advantage of...
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the settlement of the waiting list at the airport to confirm your seat.
We've changed the way we assign groups to make boarding faster and more convenient and shorten waiting times at the boarding gate. When boarding starts, we'll call families with small children a...
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
Certain restrictions apply to the carriage of electronic devices and lithium batteries depending on whether they are installed in the equipment or are being carried as spares. Devices that use l...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
We offer you the possibility of contracting a special charter flight on top of its regular scheduling. This service adapts to the customer’s specific requirements: dates, times, routes, in-flight...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
Book here your hotel or your flight + hotel combination.