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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Find all the information here.
The Iberia Media website contains all the information you need to know about our advertising media: platforms, audience profiles, official fares, etc. Visit www.iberiamedia.eu
LEVEL is a registered trademark of IAG (International Airlines Group) offering low-cost long-haul operations since February 2017. LEVEL flies from Barcelona to New York, San Francisco and Boston ...
Find all the information about multiple destinations here.
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi  service.
It's a new online payment system certified by the German organisation TÜV Saarland. It works on the basis of existing internet banking services that use PIN or TAN codes to access your account, s...
For questions regarding travel agencies, please visit Iberiagencias.
We regret that we cannot provide this information.
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
Iberia permits the transportation of ashes or cremated human remains as hand luggage, in a suitable funeral urn, duly covered and discreetly kept out of sight, and with theft-proof covering. You wi...
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
For reasons of safety, these seats are reserved for passengers of unhindered movement and who can understand the safety instructions (written and oral, in Spanish or English). These must be people ...
CPAP machines, oxygen concentrators and other similar respiratory devices are permitted on board. To avoid problems at security controls and on board, these items of equipment must be properly ma...
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible cha...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
If you have just had a plaster cast fitted, for flights lasting more than two hours you will need to wait at least 48 hours or open the cast lengthwise. You do not need medical clearance. You ma...
Certain restrictions apply to the carriage of electronic devices and lithium batteries depending on whether they are installed in the equipment or are being carried as spares. Devices that use l...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
Find all the information about Ronda Iberia here.
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences. If you are between 16 and 30 years old you can ...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
The letters SBY appear on a boarding pass when your boarding is subject to space and dependent on the settlement of the waiting list at the airport to confirm your seat.