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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Transporting lithium batteries is limited by their characteristics and depends on whether they are installed in equipment or if you wish to carry them as spares. Consult this page for mor...
With our Combined Train and Plane ticket, we are combining 5 national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Book here your hotel or your flight + hotel combination.
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
CPAPs, oxygen concentrators and similar breathing devices are permitted so long as they are under the supervision of the Iberia medical service. Please contact the telephone helpline Serviberia or ...
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
Iberia permits the transportation of ashes or cremated human remains as hand luggage, in a suitable funeral urn, duly covered and discreetly kept out of sight, and with theft-proof covering. You wi...
The Ceuta resident discount will not be applied directly from www.iberia.com. To obtain this benefit you must book (select "book only" in the purchase process) and then apply for the discount at ...
Iberia applies a fuel surcharge on all of its flights to reflect fluctuations in the price of crude oil around the world. The surcharge is based on flight duration and applies to all passengers, in...
Iberia Joven (Iberia Youth) is a portal dedicated to young people and students who want to travel, get to know the world and live new experiences. If you are between 16 and 30 years old you can ...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process. Those travelling on the...
On Business is a programme through which small and medium-sized enterprises can access exclusive advantages and discounts. If you are self-employed or represent a small or medium-sized enterpris...
Work tools such as hammers, drills, saws, circular saws, etc. can only be transported or carried as cargo. To make your booking, for information on prices and the procedure to follow, please call +...
Sponsorship is a crucial part of our global marketing strategy. It plays an important role in connecting our brand to projects that reflect our vision and values. If you think Iberia might be in...
Find all the information here.
When we speak of tariffs where restrictions apply we mean all those that have some type of limitation in the conditions that apply, that could refer to changes or refunds. Normally these are the ...
For questions regarding travel agencies, please visit Iberiagencias.
Find all the information about Ronda Iberia here.
Following several phishing incidents, or attempts to supplant the identity of our company, please note that Iberia will never send you an email asking you to supply your personal details or passw...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
Book a place in order to be able to leave your car in the main Official Parking lots of the AENA airport network through our page and you will get a  discount. See parking offer
The Regulations are applicable in all Airports in the States which belong to the European Union: Germany, Austria, Belgium, Czech Republic, Cyprus, Denmark, Slovakia, Slovenia, Spain, Estonia...
Check our help section.
We have updated the press room of our corporate web, introducing new components and content. We invite you to visit it.
Together with British Airways, Iberia is launching a new collaborative project: fares with special benefits intended for clients belonging to non-profit humanitarian organisations, religious instit...