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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
CPAP machines, oxygen concentrators and other similar respiratory devices are permitted on board. To avoid problems at security controls and on board, these items of equipment must be properly ma...
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
For reasons of safety, these seats are reserved for passengers of unhindered movement and who can understand the safety instructions (written and oral, in Spanish or English). These must be people ...
Book here your hotel or your flight + hotel combination.
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
If you are already a member of our Iberia Plus Programme, you should remember that some campaigns and offers require registration. If you're interested in taking part in these personal promotions, ...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
Transporting lithium batteries is limited by their characteristics and depends on whether they are installed in equipment or if you wish to carry them as spares. Consult this page for mor...
For questions regarding travel agencies, please visit Iberiagencias.
What can you do in Madrid while you are in transit at the airport? Make your stopover in Madrid an unforgettable experience, during which you can make the most of your time by taking advantage of...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
In line with different international medical protocols and recommendations, you are not allowed to fly if you have had a plaster cast fitted less than 24 hours before the departure of your flight...
Visit our job portal to consult offers and manage your applications (only available in Spanish).
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
Firearms will always go in the hold as they are dangerous goods, regardless of whether they are for hunting or sport. Your can consult further details of the conditions for the transportation of f...
We have been advised by authorities in the United States, Canada and Hong Kong, that all Samsung Galaxy Note7 smartphone devices have been banned from air transportation in these countries. C...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
Find all the information about holiday packages here.
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price. Find your discount codes on social networ...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
IberiaPluStore is the Iberia Plus online shop where you'll find more than 150 well-known brands of products and services that you can buy or book online. Besides, you collect Avios for every euro...
With our Combined Train and Plane ticket, we are combining 5 national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
Iberia permits the transportation of ashes or cremated human remains as hand luggage, in a suitable funeral urn, duly covered and discreetly kept out of sight, and with theft-proof covering. You wi...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
Work tools such as hammers, drills, saws, circular saws, etc. can only be transported or carried as cargo. To make your booking, for information on prices and the procedure to follow, please call +...
Find all the information here.
Find all the information about Ronda Iberia here.