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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops: > Located after the point at which the passenger's boarding card has been checked ...
You can make a reservation and purchase the ticket later on the pages for Germany, Argentina, Austria, Belgium, Chile, Denmark, Sweden, Spain, Greece, Holland, Israel, Mexico, Portugal, Switzerla...
We regret that we cannot provide this information.
Find all the information about special flights - charter.
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines.   Download here t...
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
Buy a travel insurance (cancellation/assistance) with all the guarantees required to travel safely to any country worldwide. Consult here all the information.
Download the new app Iberia.mobi.
Transporting lithium batteries is limited by their characteristics and depends on whether they are installed in equipment or if you wish to carry them as spares. Consult this page for mor...
With our Combined Train and Plane ticket, we are combining 5 national destinations from Renfe with our Intercontinental network through Madrid (Atocha or Chamartín).
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
Book here your hotel or your flight + hotel combination.
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
The resident discount applies to domestic flights only.
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
CPAPs, oxygen concentrators and similar breathing devices are permitted so long as they are under the supervision of the Iberia medical service. Please contact the telephone helpline Serviberia or ...
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...