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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
We have been advised by authorities in the United States, Canada and Hong Kong, that all Samsung Galaxy Note7 smartphone devices have been banned from air transportation in these countries. C...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
Find more information here.
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
To make boarding faster, easier and more efficient, we have created a system whereby passengers enter the aircraft in groups. This greatly facilitates the whole process. The first groups to boar...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
Consult all the information about Madrid airport: access routes, services and all the information about T4.
In line with different international medical protocols and recommendations, you are not allowed to fly if you have had a plaster cast fitted less than 24 hours before the departure of your flight...
You and your child can travel on the same flight in different cabins, but you should always take the following into consideration: - The minor must be 5 years of age or more. - For safety rea...
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
This is a 50% (75% on inter-island flights whose tickets were issued on or after 29 June 2017) discount on the cost of the regular air transport services, granted by the Spanish government. These d...
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
Find all the information about holiday packages here.
Download the new app Iberia.mobi.
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price. Find your discount codes on social networ...
For reasons of safety, these seats are reserved for passengers of unhindered movement and who can understand the safety instructions (written and oral, in Spanish or English). These must be people ...
The mobile boarding pass is a 2D (QR) code which contains all of the flight data and lets you carry your boarding pass in your mobile terminal and proceed directly to the aircraft without having to...
Iberia's involvement in social issues is as long as its history. Today, its main programmes are concerned with employment opportunities for disabled people, volunteer work by its employees, trans...
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
All Iberia flights are "non-smoking", prohibiting the use of cigarettes, cigars, pipes and electronic cigarettes on their planes. The International Civil Aviation Organization (ICAO) has bann...
The service, seat and customer care are all the same. The difference lies solely and exclusively in the fare and ticket restrictions, primarily when changing times, cancellations and possible chang...
IberiaPluStore is the Iberia Plus online shop where you'll find more than 150 well-known brands of products and services that you can buy or book online. Besides, you collect Avios for every euro...
The medical card for frequent passengers (Frequent Traveller Medical Card), represents temporary medical authorization for the passenger travelling with Iberia or any other airline. Please rememb...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.