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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
Discover here all the leisure options available on the aircraft.
Find all the benefits related to the luggage for the Iberia Plus members.
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
According to current regulations, (Regulation 1546/2006 of the European Union), there are limitations on liquids and similar substances that can be carried in hand luggage in the cabin for all cust...
Find all the information about multiple destinations here.
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
A route around the wine areas: the most important winemakers in our country will fly with you so you can round off your menu with excellent Spanish wines.   Download here t...
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
We have been advised by authorities in the United States, Canada and Hong Kong, that all Samsung Galaxy Note7 smartphone devices have been banned from air transportation in these countries. C...
Find more information here.
Passengers can purchase additional amounts of liquid to the ones described above in the airport shops located after the point at which the passenger's boarding card has been checked and before th...
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
Consult all the information about Madrid airport: access routes, services and all the information about T4.
In line with different international medical protocols and recommendations, you are not allowed to fly if you have had a plaster cast fitted less than 24 hours before the departure of your flight...
For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Iberia, as a collaborating airline, offers discounts of up to 50% off the full fares on the purchase of tickets for professionals, speakers, visitors, press, etc. so that they can attend Fairs, C...
Redress is a solution which avoids future delays for passengers who feel that they have been identified incorrectly, unfairly delayed or who have not been allowed to board the aircraft. Passengers ...
Find all the information about holiday packages here.
We reward our customers with discount vouchers for their trips. The discount voucher will allow you to immediately get a discount on the final price. Find your discount codes on social networ...