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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat booki...
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
Iberia Plus Clásica cards never expire. For all other levels, you will find the expiry date on your card as well as in "My Avios". When your Iberia Plus card expires, we'll send you a new one wi...
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
You can select the country of origin of the booking directly from the flight search selection in the Home page. If this option were to be unavailable you can change the country and language on th...
Iberia's involvement in social issues is as long as its history. Today, its main programmes are concerned with employment opportunities for disabled people, volunteer work by its employees, trans...
Elite Points (EPs) are only used to maintain the level of your Iberia Plus card or upgrade it to Plata, Oro and Platino. All the EPs you collect between 1 April of the present year and 31 March o...
Find more information here.
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
Musical instruments may be carried: As carry-on baggage: Musical instruments whose dimensions do not exceed 30 x 120 x 38 cm (standard guitar measurements) may be carried in the cabin as the sol...
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Reimbursements for seats that have been paid for are only available under certain circumstances. Consult the terms and conditions for further information. Applications for reimbursements for seats ...
Click here to check for any incidents that may affect our flights.
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
If you travel with sports equipment (bicycle, ski gear, surfboard, golf clubs, etc.), find out about carriage conditions at Special Equipment..
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
Find all the information about multiple destinations here.
PayPal is the safest and easiest way of paying online. All you need is an email address to make your secure online payments using a debit card, credit card, bank account or PayPal balance, register...
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Now you can book any flight you want, combining an open ticket with a closed tick...
Discover here all the leisure options available on the aircraft.
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...