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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
My Iberia Plus > My card > My Beneficiaries
If passengers have purchased liquids on a flight operated by a European Union airline they may carry them on later flights, providing they are in closed bags with a special seal which allows staf...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
If you are an Iberia Plus member you will have received an email with a secret number (password) or PIN to access your personal area, where you will be automatically registered online and can edi...
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
The seats closest to the emergency exit can be booked on Iberia and Iberia Regional Air Nostrum flights. These include the Tourist XL seats, where clients have more space for their comfort. These ...
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For all questions regarding the Travel Club card, please contact Travel Club directly by telephoning 902 400 400 Mondays to Fridays from 9 am to 9 pm, or Saturdays from 9 am to 3 pm.
Discover here all the leisure options available on the aircraft.
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
We regret that we cannot provide this information.
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
For all flights leaving European Union airports, whatever the destination or nationality of the airline. They also apply to passengers transferring from one flight to another in a European Un...
Prohibited articles: Chocolate spread, butter, peanut butter, liquid mascara, liquid lip gloss, yoghourt, cottage cheese, cheese spread, aerosol deodorants, roll-on deodorants. Permitted...
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat book...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Reimbursements for seats that have been paid for are only available under certain circumstances. Consult the terms and conditions for further information. Applications for reimbursements of seats p...
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
Find more information here.
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...