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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Consult our gastronomic offer in each of our classes on our flights here. See our service meal on "On board Service times" tab according to destinations, classes, duration of fligh...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Discover all of the services we offer our Business Class passengers at the airport:  VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelon...
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. Some ...
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
Download the new app Iberia.mobi.
Reimbursements for seats that have been paid for are only available under certain circumstances. Consult the terms and conditions for further information. Applications for reimbursements for seats ...
Iberia applies a fuel surcharge on all of its flights to reflect fluctuations in the price of crude oil around the world. The surcharge is based on flight duration and applies to all passengers, in...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Buy a travel insurance (cancellation/assistance) with all the guarantees required to travel safely to any country worldwide. Consult here all the information.
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Please check that the information entered in Document type and number is correct. If it is, contact your Iberia Plus service center .
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
Find all the information here.
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
Earn Avios by taking flights with the programme partner companies.
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme. Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
Compare the characteristics of our aircraft seats here.
If you travel with sports equipment (bicycle, ski gear, surfboard, golf clubs, etc.), find out about carriage conditions at Special Equipment..