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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Consult our gastronomic offer in each of our classes on the new long-haul flights here. Special meals available: Indian vegetarian, Oriental vegetarian, raw vegetarian, strict vegetarian...
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
Find all the information about multiple destinations here.
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
Consult the information about the entry requirements to your destination country on our Documentation page.
To comply with the requirements of the U.S. Government, Iberia is legally obliged to allow the U.S. Customs and Border Protection access to certain travel and reservation details of passengers with...
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered exce...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
Visit our job portal to consult offers and manage your applications (only available in Spanish).
If you live in Europe and have to travel to a country outside of the European Community or vice versa to visit friends or relatives, we have a special fare with particular advantages depending on...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
If you find that the Avios balance in your private area under Balance and transactions doesn't show all the Avios for flights taken or services used, remember that for transactions where your ...
Trips can be more comfortable and convenient if a number of tips are followed:  Pressure changes. It is advisable to not eat heavy food or food that causes flatulence the ay before you f...
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
Clicking Iberia Plus gives you access to your personal area/my profile/subscription, enabling you to select the specific ones you do not wish to receive. If you have asked to receive iberia.c...
You cannot use your Avios to buy a ticket for your baby. To issue a ticket for a baby associated with a reservation bought with Avios please contact your Iberia Plus service centre.
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
You can select the country of origin of the booking directly from the flight search selection in the Home page. If this option were to be unavailable you can change the country and language on th...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
An Iberia.com commitment where we offer you the lowest price for Iberia flights departing from Spain. If you have bought your ticket via our website and on the same day you find it in another Sp...
For your own good, Iberia recommends that you always keep all your medication in your hand luggage and easily accessible. For passengers whose illness requires treatment with injectable medic...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
Iberia Plus Clásica cards never expire. For all other levels, you will find the expiry date on your card as well as in "My Avios". When your Iberia Plus card expires, we'll send you a new one wi...
Yes. According to current regulations, passengers travelling with babies may carry baby milk or juices. FURTHER INFORMATION
Musical instruments may be carried: As carry-on baggage: Musical instruments whose dimensions do not exceed 30 x 120 x 38 cm (standard guitar measurements) may be carried in the cabin as the sol...
Iberia permits travel from any time but recommends that premature babies or those less than 1 week old should not travel by air. Please remember that babies may suffer pain due to cabin pressure c...
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring. The regulation establishes that your Avios account shou...
Find all the benefits related to the luggage for the Iberia Plus members.