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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
This is a 50% (75% on inter-island flights whose tickets were issued on or after 29 June 2017) discount on the cost of the regular air transport services, granted by the Spanish government. These d...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destin...
Consult our gastronomic offer in each of our classes on the new long-haul flights here. Special meals available: Indian vegetarian, Oriental vegetarian, raw vegetarian, strict vegetarian...
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
An Iberia.com commitment where we offer you the lowest price for Iberia flights departing from Spain. If you have bought your ticket via our website and on the same day you find it in another Sp...
Visit our job portal to consult offers and manage your applications (only available in Spanish).
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to ret...
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring. The regulation establishes that your Avios account shou...
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
When we speak of tariffs where restrictions apply we mean all those that have some type of limitation in the conditions that apply, that could refer to changes or refunds. Normally these are the ...
Download the new app Iberia.mobi.
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
To make boarding faster, easier and more efficient, we have created a system whereby passengers enter the aircraft in groups. This greatly facilitates the whole process. The first groups to boar...
If you travel with sports equipment (bicycle, ski gear, surfboard, golf clubs, etc.), find out about carriage conditions at Special Equipment..
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
The Official State Gazette of Monday 18 December 2006 published Order 3837/2006 of the Ministry of Development, which establishes the entry into force of discounted national air fares for members...
INCAD (Incapacitated Passengers Handling Advice) is a document that the ticket sales offices, agencies, etc. must fill in when they sell a ticket to an incapacitated passenger who needs complemen...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
Reimbursements for seats that have been paid for are only available under certain circumstances. Consult the terms and conditions for further information. Applications for reimbursements of seats p...
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of makin...
We regret that we cannot provide this information.
Discover all of the services we offer our Business Class passengers at the airport: - VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelona airpor...
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...