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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
Larger seats, internet access, movie premieres on your touch screen, gourmet cuisine and selected wines, besides the special ground treatment before the flight. Discover your Business Class e...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
Minimum time-frame necessary to make a reservation via Iberia.com   6 hours 12 hours 24 hours 72 hours 96 hours ...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
Discover here all the leisure options available on the aircraft.
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
All Iberia tickets are electronic. After you have bought your ticket, you'll receive the confirmation/itinerary by email. If you want copy, go to Booking Management to access information abou...
Discover rates for you to fly around Spain and the rest of Europe: Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and ...
The resident discount applies to domestic flights only.
The Ceuta resident discount will not be applied directly from www.iberia.com. To obtain this benefit you must book (select "book only" in the purchase process) and then apply for the discount at ...
This is a 50% (75% on inter-island flights whose tickets were issued on or after 29 June 2017) discount on the cost of the regular air transport services, granted by the Spanish government. These...
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
Find all the information here.
You should bear in mind that you will only be able to take 1 piece not measuring more than 55x40x20 cm (height x width x length), which must also fit into the measuring device placed at the airport...
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
You cannot use your Avios to buy a ticket for your baby. To issue a ticket for a baby associated with a reservation bought with Avios please contact your Iberia Plus service centre.
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Yes, you can merge a number of different tickets in a single account so long as you can show they belong to the same person. Please contact the Service Centre and provide the documentation required.
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
Find all the benefits related to the luggage for the Iberia Plus members.
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered exce...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Now you can book any flight you want, combining an open ticket with a closed tick...
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...