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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
You have a range of options, depending on whether you wish to use public or private transport. If you decide to use public transport, you can choose between the Bus or Metro, (the extension of the ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
You do not always have to show the credit card used to buy the ticket at the airport on the day of departure. When you purchase your ticket (either through Iberia.com or by calling Serviberia...
For security reasons and depending on the nature of the objects, there are some items which may not be carried in hand luggage, on your person and some may not even be allowed for check-in as hol...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
Getting between Terminal T4 and T4S: Regardless of the Terminal assigned for your flight (T4 or T4S), you will always have to enter via T4 or the Terminal Building. Both buildings, located a...
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Trips can be more comfortable and convenient if a number of tips are followed:  Pressure changes. It is advisable to not eat heavy food or food that causes flatulence the ay before you f...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Yes. Once you have chosen your destination and accepted the flights, at the bottom of the next page, to the left of "TOTAL PRICE", there is a box that can show the ticket price in the currency you ...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Consult our gastronomic offer in each of our classes on the new long-haul flights here. Special meals available: Indian vegetarian, Oriental vegetarian, raw vegetarian, strict vegetarian...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
This option is not currently available.
Discover all of our profiles on social networks. You will see we are working on each of them and invite you to share everything you need with us.
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Find all the information about multiple destinations here.