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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Due to the special characteristics of these passengers, and for safety reasons, they may travel unaccompanied as long as they meet the following requirements: Aged between 5 and 11. This s...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...
The seats closest to the emergency exit can be booked on Iberia and Iberia Regional Air Nostrum flights. These include the Tourist XL seats, where clients have more space for their comfort. These ...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Iberia Plus Clásica cards never expire. For all other levels, you will find the expiry date on your card as well as in "My Avios". When your Iberia Plus card expires, we'll send you a new one wi...
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
Iberia Plus Kids offers you a customised card for children aged two to 11, with the same advantages as the Classic card and with our partners’ special offers for the your kids. Consult here&n...
If this if your case you can now print a duplicate of the boarding pass from your computer. Log in with your details to Check-in online and at the bottom, where you see the question "W...
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
To comply with the requirements of the U.S. Government, Iberia is legally obliged to allow the U.S. Customs and Border Protection access to certain travel and reservation details of passengers with...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Consult the characteristics of our Economy class here.
The governments of certain countries require airline companies to collect specific information about passengers before starting their trip (API, Advance Passenger Information). Consult here&n...
Consult the information about the entry requirements to your destination country on our Documentation page.
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
You and your child can travel on the same flight in different cabins, but you should always take the following into consideration: - The minor must be 5 years of age or more. - For safety rea...