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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In the airport check-in area there are gauges (Iberia's or the airport) where you can check if...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
You do not always have to show the credit card used to buy the ticket at the airport on the day of departure. When you purchase your ticket (either through Iberia.com or by calling Serviberia...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience. Once you have bought your ticket in Economy class, go to Booking Management o...
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
Discover all of the services we offer our Business Class passengers at the airport: - VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelona airpor...
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered exce...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
If this if your case you can now print a duplicate of the boarding pass from your computer. Log in with your details to Check-in online and at the bottom, where you see the question "W...
Book your seat and get your boarding pass as soon as you purchase any flight operated by Iberia, Iberia Express and Air Nostrum, except for Basic fare seats (where the seat selection option is no...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
Here are a few suggestions on preparing your baggage and what to do if an incident occurs when you reach your destination.
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Due to the special characteristics of these passengers, and for safety reasons, they may travel unaccompanied as long as they meet the following requirements: Aged between 5 and 11. This s...
The following items are not covered by the prohibition: medication and diet products - including baby food, if the baby is flying - which will be used during the trip. Staff may ask you to test t...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to ret...
We offer a service that lets you organise the rest of your trip with greater peace of mind. You can hold the price of the flight you have booked on iberia.com for 72 hours without having to pay ...
Discover rates for you to fly around Spain and the rest of Europe: Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and ...