Hello, how can I help you?

Buscador

Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
It is a dog which has been specially trained to be the eyes, voice and ears of its master. Due to these circumstances, except in a few rare cases, it does not need to be subject to the same requi...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Click here to browse the catalogue of the shop on board, print your discount voucher and use it on board.
Minimum time-frame necessary to make a reservation via Iberia.com 2 hours 6 hours 24 hours 48 hours 72 hours 96 hours ...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
The presentation time for checking-in a piece of luggage on which you wish to make a special declaration of value will be the maximum possible so that all the paperwork necessary can be carried o...
You have a range of options, depending on whether you wish to use public or private transport. If you decide to use public transport, you can choose between the Bus or Metro, (the extension of the ...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
When an aircraft needs to refuel or carry out any other maintenance operation, it usually makes a technical stopover. In these cases the company will not allow passengers to either embark or disemb...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
Find more information here.
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
If you are an Iberia Plus member you will have received an email with a secret number (password) or PIN to access your personal area, where you will be automatically registered online and can edi...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Consult the information about the entry requirements to your destination country on our Documentation page.
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
Clicking Iberia Plus gives you access to your personal area/my profile/subscription, enabling you to select the specific ones you do not wish to receive. If you have asked to receive iberia.c...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selectio...
Ticket Office At the top of the islands, near the check-in desks. Customer Services, Information Offices We have increased the number of Iberia Customer Services and ...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...