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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme. Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
Musical instruments may be carried: As carry-on baggage: Musical instruments whose dimensions do not exceed 30 x 120 x 38 cm (standard guitar measurements) may be carried in the cabin as the sol...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Compare the characteristics of our aircraft seats here.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
You can select the country of origin of the booking directly from the flight search selection in the Home page. If this option were to be unavailable you can change the country and language on th...
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Carry them in the hold in an appropri...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to ret...
Consult our gastronomic offer in each of our classes on the new long-haul flights here. Special meals available: Indian vegetarian, Oriental vegetarian, raw vegetarian, strict vegetarian...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
Consult the information about the entry requirements to your destination country on our Documentation page.
You can use our customer service form below to send us your suggestions, complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or incl...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
To make boarding faster, easier and more efficient, we have created a system whereby passengers enter the aircraft in groups. This greatly facilitates the whole process. The first groups to boar...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting within Other category and indicating the type of proof you require. You can also make the request in writi...
Yes, you can merge a number of different tickets in a single account so long as you can show they belong to the same person. Please contact the Service Centre and provide the documentation required.
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...