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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
Musical instruments may be carried: As carry-on baggage: Musical instruments whose dimensions do not exceed 30 x 120 x 38 cm (standard guitar measurements) may be carried in the cabin as the sol...
We offer a service that lets you organise the rest of your trip with greater peace of mind. You can hold the price of the flight you have booked on iberia.com for 72 hours without having to pay ...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
If any of these circumstances arise, you can go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card via the website by accessing your personal area....
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
The Official State Gazette of Monday 18 December 2006 published Order 3837/2006 of the Ministry of Development, which establishes the entry into force of discounted national air fares for members...
We offer you the option of indicating whether you are a resident of the Canary Islands, Balearic Islands or Melilla from our homepage. Once you choose your flight origin and destination, tick the r...
The discount for residents applies to direct and connecting flights between airports on the mainland and airports on the islands (except for residents of Ceuta, who are eligible for the discount ...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
The size of cabin bag will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to r...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In the airport check-in area there are gauges (Iberia's or the airport) where you can check if...
Discover here all the leisure options available on the aircraft.
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .  At the end of the registration process or whenever you want, you can also downl...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
The large family discount is applied directly at www.iberia.com. You just need to mark the category type that you have and the discount code in the purchasing process. Those travelling on the...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
According to current European regulations, on entering or leaving the European Union it is possible to take up to 10,000 euro (€) in cash or equivalent in other currencies or assets without havin...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
Find more information here.
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Iberia applies discounts to large families in accordance with Government Order 3837/2006 published in the Official State Bulletin on Monday 18 December 2006 which establishes a discount on domestic...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...