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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
All Iberia tickets are electronic. After you have bought your ticket, you'll receive the confirmation/itinerary by email. If you want copy, go to Booking Management to access information abou...
We offer a service that lets you organise the rest of your trip with greater peace of mind. You can hold the price of the flight you have booked on iberia.com for 72 hours without having to pay ...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
If any of these circumstances arise, you can go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card via the website by accessing your personal area....
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form .  At the end of the registration process or whenever you want, you can also downl...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Iberia's involvement in social issues is as long as its history. This active collaboration in the community prioritises vulnerable children and child health, assistance in humanitarian emergencie...
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting the Flight Certificates tab. Indicate the reason of your flight certificate request: Certificate ...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number or email and below this, their Password. If you&nb...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
Consult the characteristics of our Economy class here.
Trips can be more comfortable and convenient if a number of tips are followed:  Pressure changes. It is advisable to not eat heavy food or food that causes flatulence the ay before you f...
The new long-haul aircraft  have: Universal power adaptor (EU, USA, UK). USB station to charge your device and listen to and watch your own content. Medium and short-ha...
Discover here all the leisure options available on the aircraft.
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat book...
Iberia Plus Clásica cards never expire. For all other levels, you will find the expiry date on your card as well as in "My Iberia Plus card". When your Iberia Plus card expires, you can download...
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
Refunds of tickets purchased with Avios for Iberia Group flights depend on the fare and the following terms and conditions: Blue Class: Changes and refunds are allowed through the Iberia P...
Earn Avios by taking flights with the programme partner companies.
Download the new app Iberia.mobi.
If this if your case you can now print a duplicate of the boarding pass from your computer. Log in with your details to Check-in online and at the bottom, where you see the question "W...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
Select your seat and get your boarding pass straightaway when you book any flight with Iberia, Iberia Express and Air Nostrum, unless you have purchased a fare that does not include seat selectio...
Always use your Iberia Plus card on your flights or those of any of the Programme’s Partners. This will prevent against your Avios expiring. The regulation establishes that your Avios account shou...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...