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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
A ticket is proof of the existence, conclusion and content of a transport contract between an airline and the passenger whose name appears on the ticket. A ticket is valid for transport: -...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
If you are an Iberia Plus customer, so long as you use your Iberia Plus number and your PIN to access the "Iberia Plus personal area", you will have your details filled in automatically, facilita...
Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal det...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
Iberia Plus Clásica cards never expire. For all other levels, you will find the expiry date on your card as well as in "My Avios". When your Iberia Plus card expires, we'll send you a new one wi...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience. Here's what you'll get: Dedicated check-in desks Free seat se...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Early seat bookings not requiring payment can be changed at any time from Manage your booking. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
It you still haven't joined Iberia Plus, you can register at iberia.com. Just fill in this short form a and then when you take your next flight with the Iberia Group or Vueling, record it in...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
Find more information here.
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam,...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
Iberia permits travel from any time but recommends that premature babies or those less than 1 week old should not travel by air. Please remember that babies may suffer pain due to cabin pressure c...