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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If you are an Iberia Plus member you will have received an email with a secret number (password) or PIN to access your personal area, where you will be automatically registered online and can edi...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
Find more information here.
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
Yes, you can merge a number of different tickets in a single account so long as you can show they belong to the same person. Please contact the Service Centre and provide the documentation required.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...
The seats closest to the emergency exit can be booked on Iberia and Iberia Regional Air Nostrum flights. These include the Tourist XL seats, where clients have more space for their comfort. These ...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Discover rates for you to fly around Spain and the rest of Europe: Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and ...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
An Iberia.com commitment where we offer you the lowest price for Iberia flights departing from Spain. If you have bought your ticket via our website and on the same day you find it in another Sp...
Iberia.com offers a very high level of security, both from the technical and organisational point of view: Security in storage of data Our databases have a robust system for controlling access, as...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Book your seat and get your boarding pass as soon as you purchase any flight operated by Iberia, Iberia Express and Air Nostrum, except for Basic fare seats (where the seat selection option is no...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
All Iberia tickets are electronic. After you have bought your ticket, you'll receive the confirmation/itinerary by email. If you want copy, go to Booking Management to access information abou...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
If this if your case you can now print a duplicate of the boarding pass from your computer. Log in with your details to Check-in online and at the bottom, where you see the question "W...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...