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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
Discover our large network of offices nearest to you with our Office browser.
Reservations and Sales: 901 111 500, 24 hour serviceServiberia offers:- Tickets for your pleasure trips or business trips- Air shuttle tickets- The best fares available- Special rates for grou...
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
Iberia Plus points were replaced by Avios on 16 November 2011. They are common to Executive Club and Airmiles UK programmes. You can obtain them from flights, partners, promotions and products in t...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of a...
If you have made a booking for a flight and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management. If your ticket does not allow changes ...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
If your query is about luggage delays, you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up If the question is ...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus:E-mail: ibplus@iberia.com (please write your Iberia Plus number in the subject of your e-mail. Requests ...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your j...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing&nbs...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the res...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Iberia Pl...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destinat...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25cm....
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
Changes and reimbursements are associated with the air fare and will depend on the fare conditions. The overland sections are always associated with an air section so you cannot separate the ticke...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty...