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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the t...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
The simplest, quickest way to obtain your flight boarding card from home. Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and ...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
You do not always have to show the credit card used to buy the ticket at the airport on the day of departure. When you purchase your ticket (either through Iberia.com or by calling Serviberia...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
Early seat bookings not requiring payment can be changed at any time. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same flight until the check-i...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the last...
Iberia permits travel from any time but recommends that premature babies or those less than 1 week old should not travel by air. Please remember that babies may suffer pain due to cabin pressure c...
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the babie...
Yes. According to current regulations, passengers travelling with babies may carry baby milk or juices. FURTHER INFORMATION
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic,...
Compare the characteristics of our aircraft seats here.
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
All baggage, regardless of the origin, is picked up in T4, Arrivals. This is also where those passengers coming from countries that so require (ie non-Schengen international flights) pass through p...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus c...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
Pets (such as dogs, cats, birds, etc.) that meet legal and documentary requisites may be accepted as hold or cabin luggage. To be able to travel in the cabin, the animals should be of a specific we...
Pets are not accepted on Bus & Fly tickets as there are restrictions on the overland sections operated by ALSA. Guide dogs are accepted at no additional charge for excess baggage when booked be...
As well as the general rules for acceptance on the flight, if you are going to travel with a pet (dogs and cats) in European Union Member States, you should have an up-to-date Pet Passport. A...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
Once the electronic ticket has been issued through Iberia.com, you can: Buy your ticket or cancel reservations made at Iberia.com: If your reservation was not completed, select the option you...
Trips can be more comfortable and convenient if a number of tips are followed: Pressure changes. It is advisable to not eat heavy food or food that causes flatulence the ay before you fly. Our...