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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
Minimum time-frame necessary to make a reservation via Iberia.com 6 hours 12 hours 24 hours 72 hours 96 hours Spain Germany Czech Republic U.S.A. Argentina Austria Den...
If you have selected Electronic Ticket, the charge to your card will be made automatically, once the Online Booking and Purchase process has taken place. Please remember that the holder of the ca...
You can make a reservation and purchase the ticket later on the pages for Germany, Argentina, Austria, Belgium, Chile, Denmark, Sweden, Spain, Greece, Holland, Israel, Mexico, Portugal, Switzerland...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which must...
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of making ...
Discover our large network of offices nearest to you with our Office browser.
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your j...
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
You cannot use your Avios to buy a ticket for your baby. To issue a ticket for a baby associated with a reservation bought with Avios please contact your Iberia Plus service centre.
You earn Avios each time you fly with Iberia or any of the airlines participating in the Programme, book with associated hotel chains or hire vehicles from the associated companies. You also earn A...
Make your Iberia flight booking at Iberia.com or through your Iberia Plus Service Centre. When using the services offered by the programmes' associated companies, you need to contact the Reservatio...
Iberia Plus points were replaced by Avios on 16 November 2011. They are common to Executive Club and Airmiles UK programmes. You can obtain them from flights, partners, promotions and products in t...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the res...
The tariff will change depending on the way the ticket is finally issued. When you make a reservation via Iberia.com, the price that is shown includes airport taxes, but ticketing fees are not show...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
You can use our customer service form below to send us your suggestions, complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or includ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
You do not always have to show the credit card used to buy the ticket at the airport on the day of departure. When you purchase your ticket (either through Iberia.com or by calling Serviberia) and...