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Where are the Iberia offices in Terminal 4 of Madrid?


  • Ticket Office
    • At the top of the islands, near the check-in desks.
  • Customer Services, Information Offices
    We have increased the number of Iberia Customer Services and Information desks available.
    • T4 has a number of desks: two at the top of the islands near the check-in desks, two, in each of the wings of the embarkation area, (Areas H and K) and three in the arrivals hall (baggage reclaim).
    • T4S has four desks in total: one in the middle of the check-in area, two, in each of the wings of the embarkation area and a further one in the middle of the embarkation area
  • Connections Office
    Some of Iberia's Customer Services and Information desks double up as Connections desks.
    • In T4, these are located in each of the wings of the embarkation area (Areas H and K).
    • In T4S, one is in the middle of the check-in area, another two in areas R and U of the embarkation area and there is one in the middle of the embarkation area
  • Madrid Amigo 
    • On arrival at Madrid Airport, go to the designated area for the minibus of the hotel you have booked. You will find it on Level 0, Aisle 2 of Terminal 4. You don't not need a voucher,but when you reach the hotel, you will need to identify yourself in Reception to verify your booking.

 

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