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Wheelchairs & mobility aids


Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost.
If the electric wheelchair is activated by a dry-cell battery, the terminals should be insulated and the accumulator disconnected and fastened to the chair. For wheelchairs activated by wet-cell batteries, they should be able to be unloaded, stowed, secured, and unloaded, always in a vertical position, with the accumulator disconnected and secured to the wheelchair and the terminals insulated.

Mechanically driven wheelchairs will be considered as part of the passenger's personal belongings or items and will therefore not be subject to charges for excess luggage.

Ask  our Service Centre where they will give you detailed information and manage any special services request that you may need and our specialists will advise you on all procedures. We recommend that you make the special assistance request at least 48 hours before the departure of your flight to ensure that everything is available at your arrival.

Customer questions related to this FAQ