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What do I do if I find I'm missing some Avios in my account?


If you find that the Avios balance in your private area under Balance and transactions doesn't show all the Avios for flights taken or services used, remember that for transactions where your Iberia Plus number was indicated in the booking it takes up to two months, depending on the airline or Iberia Plus partner, for the Avios to appear in your account.

If you're still missing Avios after two months, you can claim them by following the steps below:

AIRLINE CLAIM PROCEDURE CREDITING PERIOD
Flights operated or sold by the Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum), American Airlines, British Airways and S7 (and its subsidiary Globus LLC) All claims are managed through iberia.com under My Iberia/Avios/ Missing Avios Your Avios will be credited to your account within 45 days
Iberia flights operated by Vueling (code IB5XXX) You must indicate your Iberia Plus card number at the time of purchase because you cannot claim missing Avios after you have taken the flight. Your Avios will be credited to your account within 45 days
Other airlines associated with the programme You will need to send the Iberia Plus Service Centre a copy of your air ticket or the e-ticket itinerary receipt and the original boarding pass (for flights that do not require a boarding pass, enclose a copy of the ticket or the original passenger receipt). Your Avios will be credited to your account within 45 days
Iberia Plus partners You must contact the partner through whom you booked the service. You will find a list of contacts under "Avios">Missing Avios Your Avios will be credited to your account within 3 months

In all three cases, you have six months from the date of service to claim for missing Avios. For these claims, it may take up to three months for your Avios to be credited to your account.

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