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Suggestions, complaints or claims

You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file:

Complaints (for baggage incidents please visit our page Baggage incidents)
Claims

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Customer questions related to this FAQ

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STATUS FIELD ON COMPLAINT

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Due to a problem with connections between booking systems it was not completed correctly.

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Greetings. Can you help me with online check-in?

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hi dear please i forgot surname can u help me

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I NEED TELEPHONE NUMBER IBERIA ITALIA ASSISTANCE

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I have just spent a lot of time writing a complaint below, when I sent this the message said sessio

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I AM TRYING BOOK SEATS. CANU HELP?

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i wish to make a formal complaint after receiving a second degree burn on one of your flightse

WHEELCHAIR ASSISTANCE AT AIRPORT

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tipo de asientos en clase ejecutiva

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CAN YOU PLEASE HELP ME TO RETRIEVE MY BOARDING CARD AS I HAVE NOT PRINTED IT

i want to complain

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TENGO PROBLEMAS CON LA RESERVA

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I HAVE A PROBLEM WITH MY CHECK IN ONLINE

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I HAVE PROBLEMS WITH CHECK IN

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A custmoer is going to fligh with a fly bought by company credit card details, is it a problem?

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to send my complain to your company!!!

When I want after fill form sent my complaint and press continue message appearsExpired session

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How do I get a reply to a complaint?

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tengo un problema con los billetes de vuelta

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Where to complain about bags open