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Suggestions, complaints or claims

You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra information on a file:

Complaints (for baggage incidents please visit our page Baggage incidents)
Claims

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Customer questions related to this FAQ

I am trying to submit a claim relating to delayed baggage on a flight from Madrid to San Sebastian .

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