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How can I get information on an open case?


If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up

 

If the question is about Iberia Plus, please contact your Iberia Plus service centre by mail, fax or telephone.

If your query is of any other nature not included in the above, we are sorry if you have not received a reply. Our customer support team is working on it, and although our maximum reply time is 21 days, sometimes information is required from others and it can take longer.

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