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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
CPAPs, oxygen concentrators and similar breathing devices are permitted so long as they are under the supervision of the Iberia medical service. Please contact the telephone helpline Serviberia or ...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
You have a range of options, depending on whether you wish to use public or private transport. If you decide to use public transport, you can choose between the Bus or Metro, (the extension of the ...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
My Iberia Plus > My card > My Beneficiaries
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Should any of these circumstances occur, contact your service centre, where you will be able to apply for your card to be reissued. We will send you a new card with the same number as the previous ...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
Iberia allows pregnant women to travel, although, like the other airlines which are members of IATA (the International Air Transport Association) we recommend that you do not travel during the la...
It is a dog which has been specially trained to be the eyes, voice and ears of its master. Due to these circumstances, except in a few rare cases, it does not need to be subject to the same requi...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Calculate the destinations available at Enjoy your Avios and use them to book...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus c...
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Consult the characteristics of our Economy class here.
The new long-haul aircraft (A330 aircraft and the A340-600s with new interiors) have: Universal power adaptor (EU, USA, UK). Apple plug to load, listen to and display your own conten...
Discover here all the leisure options available on the aircraft.
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information and a...
Elite Points are the points considered when it comes to awarding you a Silver, Gold or Platinum card. You get them by taking flights with the Iberia Group*, Binter, Vueling, Iberia express or the o...
If you forget your PIN or aren't sure what it is, you should go to the "Personal Area" and click on "Forgotten or don't have a PIN?" where you will be asked to provide your Iberia Plus number. We...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...