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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference.Check the seat early bookin...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
Reservations and Sales: 901 111 500, 24 hour serviceServiberia offers:- Tickets for your pleasure trips or business trips- Air shuttle tickets- The best fares available- Special rates for grou...
Find all the information here.
If you are travelling by connecting an IB5XXX flight with an Iberia or Iberia Regional flight, the Iberia baggage carriage conditions will apply throughout the whole of the journey to your destinat...
The Business Plus seats incorporate a connector (socket) which is compatible with the majority of European plugs except those of the U.K. They are also suitable for flat plugs and the three pin Am...
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
Consult the characteristics of our Economy class here.
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever Ib...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...
Find more information here.
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not have yo...
If you are an Iberia Plus Program customer, you will have received a secret code number (password) or PIN in your e-mail, to access your personal area where you can modify your contact details, add...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Discover our large network of offices nearest to you with our Office browser.
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus:E-mail: ibplus@iberia.com (please write your Iberia Plus number in the subject of your e-mail. Requests ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Should any of these circumstances occur, contact your service centre, where you will be able to apply for your card to be reissued. We will send you a new card with the same number as the previous ...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
If you have made a booking for a flight and if your fare allows changes, you can now do these online. To do so you need to go to Booking Management. If your ticket does not allow changes ...
Early seat bookings not requiring payment can be changed at any time. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same flight until the check-i...
This option is not currently available.
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered excess ba...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25cm....
Find all the benefits related to the luggage for the Iberia Plus members.