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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
Discover rates for you to fly around Spain and the rest of Europe: Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and ...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
The electronic ticket number (TKT or e-Ticket) is a 13-digit code in which the first three numbers identify the airline that issued the ticket. The Iberia identifier is 075. After you have bo...
It is a ticket that combines Iberia international flights from Madrid-Barajas airport with ALSA and AVANZA coaches from/to the some spanish cities. Bus & Fly tickets are always purchased thro...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
The CVV consists of a validation code to verify the authenticity of your Visa, MasterCard, Diners Club or American Express card. On VISA, MASTERCARD and DINERS CLUBcards, this security code ca...
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
If you do not manage to correctly provide the information requested, you will reach a point where your user account will be blocked. If this occurs you should send a completed form (which can be do...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight.For security reasons, to avoid any problems with the aircraft systems and equipment, ...
Compare the characteristics of our aircraft seats here.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
You and your child can travel on the same flight in different cabins, but you should always take the following into consideration: - The minor must be 5 years of age or more. - For safety rea...
The governments of certain countries require airline companies to collect specific information about passengers before starting their trip (API, Advance Passenger Information).Consult here&nbs...
Consult the information about the entry requirements to your destination country on our Documentation page.
To comply with the requirements of the U.S. Government, Iberia is legally obliged to allow the U.S. Customs and Border Protection access to certain travel and reservation details of passengers with...
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Carry them in the hold in an appropri...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
Consult our gastronomic offer in each of our classes on the new long-haul flights here. Special meals available: Indian vegetarian, Oriental vegetarian, raw vegetarian, strict vegetarian...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...