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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your ...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting within Other category and indicating the type of proof you require. You can also make the request in writi...
Consult the information about the entry requirements to your destination country on our Documentation page.
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to ret...
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
Clicking Iberia Plus gives you access to your personal area/my profile/subscription, enabling you to select the specific ones you do not wish to receive. If you have asked to receive iberia.c...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
The governments of certain countries require airline companies to collect specific information about passengers before starting their trip (API, Advance Passenger Information). Consult here&n...
To comply with the requirements of the U.S. Government, Iberia is legally obliged to allow the U.S. Customs and Border Protection access to certain travel and reservation details of passengers with...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Aircraft safety regulations require that if an adult passenger wants to travel with two babies (children under 2 years), they will have to bring along a standard child car seat for one of the bab...