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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
Yes. To make a reservation or purchase your tickets it isn't necessary to register or have an account set up at iberia.com. Nonetheless registered Iberia Plus customers will have their personal det...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In the airport check-in area there are gauges (Iberia's or the airport) where you can check if...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Carry them in the hold in an appropri...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat book...
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
The charge to your card will be made automatically, once the Online Booking and Purchase process has taken place.
They are all credit cards. By shopping with Iberia Icon and Iberia Max cards you automatically accumulate Avios. Iberia Icon is the old Iberia Sendo. As well as many of the benefits offered by the ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
Make your purchase at Iberia.com, go to the Madrid or Barcelona airport and board without having to book a place. Now you can book any flight you want, combining an open ticket with a closed tick...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience. Here's what you'll get: Dedicated check-in desks Free seat se...
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting within Other category and indicating the type of proof you require. You can also make the request in writi...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
Find all the information here.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...