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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Discover all of the services we offer our Business Class passengers at the airport: - VIP parking: Private vehicle collection, parking and delivery service at Madrid and Barcelona airpor...
It is a fare that allows you to obtain airline tickets using a lower number of Avios. Allows changes and refunds with a penalty. To make a booking, you may do so directly via iberia.com from the s...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Find all the information here.
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Pets (such as dogs, cats, birds, etc.) that meet  legal and documentary requisites may be accepted as hold or cabin luggage. Acceptance in the hold Carry them in the hold in an appropri...
Brachycephalic animals are dogs and cats with a short, snub nose and a disproportionately broad head. The breeds affected are as follows: Dogs: Boston Terrier, Boxer (all breeds), Bulldog...
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
My Iberia Plus > My card > My Beneficiaries
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...