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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
No. When you make a pre-booking via Iberia.com, the price that is shown includes airport taxes. Please remember that if you choose the reservation option, the reservation will be held for 48 ...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
Musical instruments may be carried: As carry-on baggage: Musical instruments whose dimensions do not exceed 30 x 120 x 38 cm (standard guitar measurements) may be carried in the cabin as the sol...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
Consult the information about the entry requirements to your destination country on our Documentation page.
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
We offer you the option of travelling in Business or Premium Economy so that you can enjoy this on-board experience. Here's what you'll get: Dedicated check-in desks Free seat se...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Payment for tickets can only be made using the credit and debit cards* accepted by Iberia, through PayPal or by bank transfer through SOFORT: Visa, American Express, UATP/Airplus, Diners Club,...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
The upper right-hand corner of the homepage contains the Iberia Plus logo and the boxes for customers to enter their Iberia Plus card number and below this, their Pin Number. If you do not ha...
The chance to earn and use Avios with any oneworld company. The chance to use your Avios for flight connections operated by oneworld companies without the need to belong to their frequent flyer pro...
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
To take advantage of the program benefits, and because not only would your obligatory personal details be stored (meaning you don't have to fill them out every time you make a purchase), but you wo...