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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
If you don't know where you want to travel, you can use our tools to get inspired: Most searched for flights offer: The cheapest prices Spain that our customers have found.  Your travel ...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In the airport check-in area there are gauges (Iberia's or the airport) where you can check if...
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Remember that check-in for all flights is in the Main Building, Terminal Building T4. Only flights with non-Schengen destinations, wide-body aircraft and some particular flights with Schengen desti...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart ...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
Find more information here.
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the re...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
Yes, this option is now available. To see the Avios you need to select a seat on your flight, go to  Manage your booking.
Refunds of tickets purchased with Avios for Iberia Group flights depend on the fare and the following terms and conditions: Blue Class: Changes and refunds are allowed through the Iberia P...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
For their comfort during the flight, Iberia allows an extra seat to be acquired. The Extra Seat always refers to the one alongside. Iberia never guarantees or books the seat in front. This may b...