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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
We consider a person to be a minor if he or she has not yet turned eighteen years of age on the flight date. Fares are applied depending on the passenger's age range:  For infants under 2 year...
Group bookings are considered to be for more than 10 passengers. It is possible to ask for a quote for a group, both through our call centre , and on our website. For further information ...
My Iberia Plus > My card > My Beneficiaries
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
You can register through the e-newsletter banners or modules, like those you can find on the Flight Offers and Latest Newspages, or others that you will be able to see as you browse Iberia.com. ...
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference. Check the seat early booki...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus: E-mail: clasica@iberia.es (please write your Iberia Plus number in the subject of your e-mail. Requests...
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
Iberia Conecta is a new Iberia service by which we will keep you informed of any relevant news, incident or change to your flight, in real time and at no cost to you, via text messages and email. E...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
If the passengers have purchased liquids on a flight originating in an airport in the European Union, they may take them on later flights, providing that they are kept in closed bags with a speci...
"Transfer Luggage" is defined as checked-in luggage which has to travel on two or more connecting flights and therefore must be transferred from one aircraft to another. You can check in with...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
You can use our customer service form below to send us your suggestions, complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or incl...
You can access the Iberia Group Fleet, once there select the Aircraft type and view the map.
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
To make boarding faster, easier and more efficient, we have created a system whereby passengers enter the aircraft in groups. This greatly facilitates the whole process. The first groups to boar...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
Find all the information here.
Iberia maintains agreements with other airline companies for selling seats on certain routes operated by them under the code IB4XXX, IB7XXX. These are called "Shared Code Flights" and Iberia Plus...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme. Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat book...