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Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Yes, so long as that person will be travelling with you. If, on the other hand, you wish to make the reservation for someone without travelling yourself, then we offer you the option of makin...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
For most of our Iberia, Iberia Express and Air Nostrum flights you can obtain your boarding pass as soon as you purchase your ticket. However, if you are flying to/from London, Lyon, the USA, Pue...
We regret that we cannot provide this information.
Take the chance to travel in Business Class – you set the price. Enjoying an exclusive trip is now within your reach. After you purchase your economy ticket go to booking management to see...
More space for your trip: extra space as the middle seat is kept vacant so that you can enjoy a more personal environment, and special ground treatment that offers you exclusive attention and prior...
If you don't have your Iberia Plus card to hand and don't remember your number, contact your Iberia Plus Services Centre. You can also find the number at the top left-hand corner of all emails we...
Check-in is performed at the same counters for all flights (including Air Nostrum) in the check-in area on Level 2 at Terminal 4. The air shuttle has an exclusive area which you can enter...
There are a number of reason why your ticket may not be available for check-in. To learn the actual reason you can review this directly via the link "Unable to check in" which will pop up at the ...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25c...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to ret...
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
Plants, flowers, seeds and other products of plant origin form part of the perishable articles which are permitted on board as part of the baggage (in the cabin or in the hold) if they comply wit...
The following items are not covered by the prohibition: medication and diet products - including baby food, if the baby is flying - which will be used during the trip. Staff may ask you to test t...
Oneworld is the main airline alliance in the world. It offers an authentic global network for leisure travellers and business traveller alike, with flights to more than 850 destinations in 150...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your ...
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Although you do not need to reconfirm the booking with Iberia, if you wish to check the details on your ticket, you can do so in the following ways. On our website at iberia.com, by accessing...
If any of these circumstances arise, contact your Service centre to request a duplicate card or go to Iberia Plus/My profile/My Card on iberia.com and  print the picture of your card vi...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport. Flight schedule: find the schedules of normal flights and air shuttle...
Our offers are available on the main page of our website and in Iberia's social profiles, where you can follow us on Facebook, Twitter and Instagram to discover our upcoming promotions or partici...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
Yes, but they also will vary depending on the departure/destination point and the tariffs that were applied, although as a general rule we can say that: Adult: After turning 12 years of ag...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme. Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.