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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which must...
Bus & Fly tickets will always be exempt from Iberia luggage charges. You cannot check bags on the overland sections so you should recover your luggage at Madrid airport: To check luggage for an...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. Iberia only processes items left in its ...
So long as your reservation was made at Iberia.com, you can go ahead with the purchase of your reserved seat from Booking management. Without loging in: Once the page is open, enter the res...
We are sorry but safety reasons and data protection laws do not allow us to supply you with this information.
All liquids, including all kinds of drinks - even water -, perfumes, soups, lotions, oils, gels, hair gel, pastes, toothpaste, creams, facemasks, mixtures of solids/liquids, sprays, shaving foam, a...
If you have selected Electronic Ticket, the charge to your card will be made automatically, once the Online Booking and Purchase process has taken place. Please remember that the holder of the ca...
They are all credit cards. By shopping with Iberia Sendo and Iberia Max cards you automatically accumulate Avios. Iberia Sendo are two complementary credit cards (an American Express and a Visa) th...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
Yes, you can merge a number of different tickets in a single account so long as you can show they belong to the same person. Please contact the Service Centre and provide the documentation required.
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus:E-mail: ibplus@iberia.com (please write your Iberia Plus number in the subject of your e-mail. Requests ...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
If you are an Iberia Plus Program customer, you will have received a secret code number (password) or PIN in your e-mail, to access your personal area where you can modify your contact details, add...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
Minimum time-frame necessary to make a reservation via Iberia.com 6 hours 12 hours 24 hours 72 hours 96 hours Spain Germany Czech Republic U.S.A. Argentina Austria Den...
The size of hand luggage will be limited. This must comply with IATA standards (56cm x 45cm x 25cm). In all other cases, once at the airport security checkpoints passengers will be made to return ...
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
Make your purchase at Iberia.com, go to the airport and board without having to book a place.Consult the schedule and buy your ticket for the air shuttle here.
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
Make your Iberia flight booking at Iberia.com or through your Iberia Plus Service Centre. When using the services offered by the programmes' associated companies, you need to contact the Reservatio...
Iberia Plus points were replaced by Avios on 16 November 2011. They are common to Executive Club and Airmiles UK programmes. You can obtain them from flights, partners, promotions and products in t...
If the Avios that have not been added refer to services taken out with the companies associated with Iberia Plus other than Iberia, you should contact the partner company with which you took out th...