Hello, how can I help you?

Buscador

Frequently Asked Questions (FAQs) and customer inquiries Iberia


Find here the most Frequently Asked Questions:

FAQs
Once the electronic ticket (TKT) has been issued through Iberia.com , you only need your booking code and  you can access Manage your booking to: Buy your ticket or cancel reservations m...
Changes to names on reservations of seats and/or tickets are NOT allowed. For this reason we ask you to pay special attention when writing the names and family name(s) of the passengers, which mu...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penal...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: - The sum of each piece of luggage must not exceed 158 cm/62 in including...
You can use our customer service form below to send us your complaints or claims, apply for a flight receipt, relay incidents regarding the annotation of Avios, seek a refund or include extra inf...
You can book flights with Iberia for yourself or for whoever you want in exchange for your Avios:  Enjoy your Avios and use them to get a discount when you book your tickets. ...
The American Express card can be used for all of your daily expenses and accumulates MR Avios that can then be transferred to Iberia Plus and turned into free flights. Transfer your Avios at www.am...
Avios is the name of the currency for the Executive Club and Avios Travel Rewards Programme. Identify yourself as an Iberia Plus cardholder every time you fly with Iberia or when you hire the ser...
My Iberia Plus > My card > My Beneficiaries
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 I...
To ask for items left at the airport (departure lounges, security controls, etc.), you should approach the lost property office of the airport in question. For contact details of the airports, p...
If your query is about luggage delays (PIR), you can get further information on the telephone provided when making the claim at the airport or on the online service luggage follow-up   ...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
You can use them in “flight mode” or equivalent (data transmission disabled) throughout the whole of the flight. For security reasons, to avoid any problems with the aircraft systems and equipment...
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security chec...
Excluding the Puente Aéreo between Madrid and Barcelona, you cannot make return bookings with the possibility of an open return (open to use for one year) on our website. Although the conditions ...
We offer different types of tickets and fares in our travel classes for flights in Europe and intercontinental flights. Each fare has its own terms and conditions which are designed to meet your ...
Generally, and so long as you present the original death certificate and a photocopy of the Family Book, Iberia will authorise the full reimbursement of a plane ticket in the event of the death of ...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Ibe...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of ...
If you have a Tourist ticket (tariff Y, B o H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or whichever ...
If you need an invoice for the purchase of your ticket bought  through Iberia.com or Serviberia, you can request it via Invoice Request If as well you would like an invoice of the seat booki...
Check your mailbox in case it has been detected as spam. If it's not in the spam folder either, contact Serviberia.
Passengers with reduced mobility can take two additional pieces of mobility equipment (wheelchairs, walking frames/orthopaedic aids) at no additional cost. If the electric wheelchair is activa...
Travellers with special needs are the individuals who have an illness, whether recent or chronic, who are pregnant or are recent mothers, and other cases where special help is needed when travell...
When using a debit card in purchasing a flight ticket, there may be a double charge or temporary retention for an amount similar to the cost of the ticket on your debit card. The retention will d...
As a client, you can obtain a receipt through Iberia.com in Complaints, selecting within Other category and indicating the type of proof you require. You can also make the request in writi...
If you are already belong to our Iberia Plus programme and have a Clasica Iberia Plus card, you can upgrade to higher levels by accumulating Elite Points which you get by flying and which are solel...
Get your Iberia Plus card free to accumulate Avios that you can exchange for flights and services from the associated companies. Register and start to earn Avios on all of your flights. Collect ...