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Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
All passengers can carry small amounts of these articles (100 ml. per container) in their hand luggage and they must be carried in a closed, transparent, plastic bag (ziplock or similar), with a ca...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
Discover rates for you to fly around Spain and the rest of Europe:Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and want to choose a se...
You can contact the Iberia Plus Center for any doubts or queries related to Iberia Plus:E-mail: ibplus@iberia.com (please write your Iberia Plus number in the subject of your e-mail. Requests ...
If you don't remember the answer to your security question, you can click on the link that appears below it ("If you don't remember the answer, click here"). We'll ask you for your Iberia Plus card...
If you do not manage to correctly provide the information requested, you will reach a point where your user account will be blocked. If this occurs you should send a completed form (which can be do...
If you forget your PIN or aren't sure what it is, you should go to the "Personal Area" and click on "Forgotten or don't have a PIN?" where you will be asked to provide your Iberia Plus number. We w...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
Early seat bookings not requiring payment can be changed at any time. In seat bookings that have to be paid for in advance, the seat selection cannot be changed on the same flight until the check-i...
For your greater in-flight comfort and to sit together with your family and travel companions, we offer the possibility of choosing your seat earlier. If your fare does not include the possibilit...
Compare the characteristics of our aircraft seats here.
If your booking provides this option, you can enter booking management for a plan of the plane and seat availability at the time, and book your preference.Check the seat early bookin...
Reservations and Sales: 901 111 500, 24 hour serviceServiberia offers:- Tickets for your pleasure trips or business trips- Air shuttle tickets- The best fares available- Special rates for grou...
Discover our large network of offices nearest to you with our Office browser.
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
Iberia Plus points were replaced by Avios on 16 November 2011. They are common to Executive Club and Airmiles UK programmes. You can obtain them from flights, partners, promotions and products in t...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
If the Avios that have not been added refer to services taken out with the companies associated with Iberia Plus other than Iberia, you should contact the partner company with which you took out th...
If you have selected Electronic Ticket, the charge to your card will be made automatically, once the Online Booking and Purchase process has taken place. Please remember that the holder of the ca...