Hello, how can I help you?

Buscador

Frequently Asked Questions and customer inquiries Iberia


Here, we show the most common questions:

Frequently asked questions
Answers
Now you can open your email, check your favourite social networks, send text messages and use instant messaging apps during your trip, thanks to our on board WiFi and GSM service.
If you travel with sports equipment (bicycle, ski gear, surfboard, golf clubs, etc.), find out about carriage conditions at Special Equipment..
Once the electronic ticket has been issued through Iberia.com, you can confirm the status of your booking (flights, dates, schedules…), make enquiries, changes or refunds, as long as this is permit...
The European Union has established passengers rights as regards airlines and is working on strengthening them. These are the main rights enjoyed by passengers.
This will depend on the tariff chosen. Most of the tariffs where restrictions apply don't allow refunds, returns or changes, and where in some cases they are allowed, there is an associated penalty...
Flight status: find scheduled information on scheduled flights by selecting the flight number, origin, destination or airport.Flight schedule: find the schedules of normal flights and air shuttles ...
If you do not have enough Avios to spend on a trip or service provided by an associated company, one simple option is to buy Avios. It is also a fast way of increasing your balance. As an Iberia Pl...
The simplest, quickest way to obtain your flight boarding card from home.Reserve your seat and get your boarding pass from the moment you purchase all your flights from Iberia, Iberia Express and A...
If, for any reason, we have not been able to answer your question, please telephone us on: If you require further information about reservations and flights, please contact: 901 111 500 If you have...
If this if your case you can now print a duplicate of the boarding pass from your computer. Remember that if you forget your boarding pass, you should go to the check-in kiosk or the check-in desk ...
Our offers appear on the main page of our website. You can also follow us on Facebook, Twitter and Twenty to discover our future promotions. One of our most successful campaigns among our followers...
If you don't know where you want to travel, you can use our tools to get inspired:Most searched for flights offer: The cheapest prices Spain that our customers have found. Your travel guides: ...
If you choose to book now and confirm your purchase afterwards, you will receive an e-mail at your e-mail address containing confirmation of your booking, the booking code, the itinerary of your j...
Claims for Avios not credited and which are marketed by the Iberia Group* (Iberia, Iberia Express and Iberia Regional/Air Nostrum), Airberlin (and Niki Airlines), American Airlines, British Airways...
Visit the Iberia baggage Service Centre to know what to do in the event of a baggage incident (delay, loss or damage).
We recommend you arrive at the airport at least two hours before your flight departs. That way you will have enough time to check in, drop off your baggage, pass the immigration and security checks...
Consult all the information about Barcelona airport: access routes, services and all the information about T1 (all of Iberia’s flights and the flights of our associated companies arrive and depart...
Any article over the cost-free luggage allowance permitted at check-in will be considered excess baggage. The excess baggage rates are fixed depending on whether your destination is domestic, medi...
To be able to take your luggage free of charge, you must ensure that you meet the following size and weight regulations: the sum of each piece of luggage must not exceed 158cm including the strap, ...
Bus & Fly tickets will always be exempt from Iberia luggage charges. You cannot check bags on the overland sections so you should recover your luggage at Madrid airport: To check luggage for an...
The allowance permitted will vary depending on the class you are travelling in, the origin and destination. In general, the piece of hand luggage admitted on board cannot exceed 56cm x 45cm x 25cm....
It is the maximum which can be carried free of charge, and it varies according to the class, origin and destination. Everything exceeding the allowance for your flight will be considered excess ba...
Discover rates for you to fly around Spain and the rest of Europe: Basic rate : if you are traveling with hand luggage only. Classic rate : If you are traveling with suitcase and want to c...
Consult the information about the entry requirements to your destination country on our Documentation page.
In the majority of cases and unless indicated during the booking process, provided the card used for payment is a Visa, MasterCard or American Express card, and that it is issued in the country whe...
If your baggage is over the maximum permitted weight of 23 Kg, you may check in between 23 and 32Kg with an excess baggage charge of 60 euros or US dollars.
In the airport check-in area there are gauges (Iberia's or the airport) where you can check if your hand baggage complies with the rules established to allow you to take it with you in the cabin. ...
You can check your Avios balance in you private area in Balance and movements. Here you will find past movements up to 14 months back. For earlier movements, check with your Iberia Plus S...
Yes, you can make the booking directly in iberia.com accessing the section "How to make the best of my Avios" or if you prefer by calling your Iberia Plus Call Centre. If you are a member of a...